Lorna F

Dedicated Administrative, Customer Service, and Hospitality Professional with over five years of experience in dynamic office, tourism, and guest service environments. Skilled in calendar management, dispatching, high-volume call handling, travel/reservation planning, and records management. Proven track record in optimizing operational efficiency, managing multi-line switchboards, and delivering exceptional client satisfaction.

Proficient in Microsoft Office Suite, CRM software, and Electronic Medical Records (Accuro).

Dispatch & Scheduling Manager at Maple Prime Cleaning Services (2026-05 – 2026-06)

• Managed daily schedules and route planning for six detailing teams to maximize operational efficiency.
• Coordinated customer appointments, dispatch operations, and client communications.
• Conducted post-service follow-ups with clients to ensure high satisfaction and address service feedback.
• Assisted leadership with business operations, recruitment, detailer onboarding, expense tracking, and marketing initiatives.

Switchboard Agent at Pomeroy Kananaskis Mountain Lodge (2025-04 – 2026-03)

• Managed high-volume multi-line incoming calls while providing professional and courteous guest service.
• Executed guest check-ins/check-outs, updated guest profiles, issued key cards, and processed room reservations.
• Liaised efficiently between hotel departments to resolve guest requests and service inquiries promptly.

Call Centre Agent at Weed Man Lawn Care Services (2023-11 – 2025-03)

• Outbound telemarketing to prospective customers to present lawn care service packages and drive sales.
• Maintained relationships with existing clients via structured follow-up calls and service quality checks.
• Accurately logged customer details, sales activity, and administrative records in company spreadsheets and databases.

Agency Support at Lyse Agency – American Income (2022-03 – 2023-07)

• Coordinated recruitment activities, including scheduling candidate interviews, hiring, and onboarding.
• Maintained team administrative records, organized team meetings, and facilitated training sessions.
• Provided technical and day-to-day administrative support to agency staff and leadership.

Concierge / Housekeeping at AMICA Aspen Woods (2022-01 – 2022-04)

• Welcomed residents and visitors, answered and directed incoming calls, and managed mail/package distribution.
• Maintained high standards of cleanliness in common areas while supporting daily senior living operational tasks.

Personal Assistant at Independent / Private Client (2010-06 – 2015-08)

• Managed executive calendars, scheduled appointments, booked travel/accommodations, and organized client documentation.
• Maintained confidential business records and administrative files while overseeing daily email/phone correspondence.

Travel and Tourism Program in Travel and Tourism – CDI College

Medical Office Administration Diploma in Medical Office Administration – CDI College (2021)

High School Diploma – Hugh Sutherland High School (2010)