Louis Gamache

Bilingual customer service, sales and operations professional with more than eight years of experience in retail, telecommunications and aviation. Experienced in sales, team supervision, customer service, inventory and day-to-day operations. Comfortable working in busy environments, handling customer concerns and learning new products and systems.

Wireless Sales Specialist - Bell Mobility - Guelph, ON

(2026-02)

• Help customers choose Bell and Virgin Plus mobility plans, phones and accessories based on their needs and budget.
• Handle new activations, hardware upgrades, account changes and plan renewals and explain pricing and service options.
• Troubleshoot mobile devices and account concerns and help customers work through service issues.
• Recommend accessories, protection and other technology products when they make sense for the customer.
• Keep up to date on devices, promotions and wireless plans while supporting customers in a busy retail environment.

Product Zone Specialist - Apple Conestoga - Waterloo, ON

(2025-08 - 2026-01)

• Helped customers compare Apple products through hands-on demonstrations and answered technical questions.
• Supported basic troubleshooting and helped customers find products that fit how they planned to use their devices.
• Maintained merchandising standards, monitored stock and worked with the team on product launches and floor readiness.

Retail Sales Expert - Rogers Communications - Fergus, ON

(2024-04 - 2025-08)

• Helped customers set up mobile, tablet and home internet services across Rogers and Fido.
• Explained plans, devices, promotions and account changes and helped resolve customer questions or service concerns.
• Maintained accessory displays and merchandising and supported day-to-day store operations.

Customer Service Representative Supervisor - Porter Airlines Inc. - Mississauga, ON

(2023-01 - 2024-04)

• Supervised daily gate and passenger service operations and assigned staff based on flight and operational needs.
• Handled escalated passenger concerns during delays and other travel disruptions and worked to resolve issues.
• Supported on-time departures by coordinating staff and responding to changing operational needs.
• Reinforced aviation safety procedures and coached team members on service and operational expectations.

Customer Service Shift Supervisor - Maintair Aviation - Ottawa, ON

(2022-04 - 2023-01)

• Supervised passenger service activities including reservations, customer support and day-to-day flight operations.
• Completed fare reconciliations and daily operational reporting and supported staff during busy or disrupted travel periods.

Retail & Operations Supervisor - Ottawa Senators Hockey Club - Kanata, ON

(2016-09 - 2023-04)

• Supported and supervised high-volume merchandise operations during hockey games and major arena events.
• Handled POS operations, cash reconciliation, customer questions and custom jersey orders.
• Helped maintain inventory and merchandise presentation across a large selection of team apparel and fan products.

Diploma - Urban Planning & GIS - Conestoga College (2025-09)

Coursework - Tourism & Hospitality - St. Clair College (2016-09 - 2017-04)