Mahla Kazemi

Customer-focused professional with experience in wireless sales, hospitality, customer support, and client relations. Demonstrated ability to understand customer needs, resolve concerns, manage multiple priorities, and deliver exceptional service in fast-paced environments. Known for strong communication skills, professionalism, attention to detail, and the ability to build positive relationships with customers and team members.

Seeking to contribute outstanding customer service and interpersonal skills in a cabin crew role with WestJet.

Wireless Sales Associate at The Mobile Shop – Oakridge Centre (2026-01 – Present)

• Provide friendly and professional service while helping customers select mobile phones, plans, and accessories.
• Explain wireless plans, features, promotions, and upgrade options clearly and confidently.
• Process sales and transactions accurately while maintaining strong attention to detail.
• Build rapport with customers, answer questions, and resolve concerns professionally.
• Work collaboratively in a fast-paced retail environment while maintaining excellent customer service.

Customer Support Specialist at KAD Professional Services Inc. (2026-01 – 2026-12)

• Served as a primary point of contact for customer inquiries via phone, email, and text.
• Coordinated appointments and service requests while ensuring timely follow-up.
• Resolved customer issues efficiently and maintained a high level of client satisfaction.
• Maintained organized customer records and service documentation.
• Communicated professionally with clients, vendors, and team members.

Server / Bar Assistant at MAKAN Restaurant & Bar (2025-01 – 2025-12)

• Delivered exceptional guest experiences in a fast-paced hospitality environment.
• Assisted customers with menu recommendations, order placement, and service requests.
• Processed cash, debit, and credit transactions accurately and efficiently.
• Addressed guest concerns professionally and ensured prompt resolution.
• Supported daily operations while maintaining cleanliness and safety standards.

Customer Service Associate (2024-01 – 2025-12)

• Provided friendly and professional customer assistance in a high-volume environment.
• Handled customer questions, requests, and concerns with professionalism.
• Assisted with order processing, payment handling, and administrative tasks.
• Maintained strong customer relationships through effective communication.
• Worked collaboratively with team members to achieve service goals.

Flight Service Program – Fanshawe College (2024-01 – 2025-12)

Ontario Secondary School Diploma (2024-01)