Tovia Ubogu

Results-driven professional with 8+ years in customer service, administration, and healthcare support. Handled 90+ daily interactions while achieving 95% satisfaction rates. Thrives in fast-paced environments through strong communication, problem-solving, and multitasking.

Healthcare Aide - Crystal Edge Care - London, Ontario

(2024-06)

• Delivered compassionate, personalized care achieving a 95% client satisfaction rate across high-need caseloads
• Reduced escalated client concerns by 40% through proactive conflict resolution and clear interpersonal communication
• Maintained 100% accuracy in electronic records and confidential documentation in full compliance with healthcare standards

Administrative Assistant - Teens Dental Clinic - Delta, Nigeria

(2019-01 - 2023-02)

• Supported 100+ daily patient and client interactions, maintaining consistent professionalism and high service quality
• Drove a 25% improvement in customer retention by resolving issues promptly and delivering tailored product assistance
• Streamlined front-desk operations through accurate transaction processing and cross-functional team collaboration

Customer Service Associate - Glo Communications Ltd. - Delta, Nigeria

(2016-02 - 2018-12)

• Managed 90+ inbound calls daily resolving account inquiries, service enrollments, and complaints with a 45% satisfaction uplift
• Cut repeat complaints by 40% by identifying root-cause issues and recommending tailored service solutions
• Improved call resolution times by 35% while enforcing 100% compliance with company privacy and confidentiality policies

Graduate Certificate - Healthcare Management and Administration - Fanshawe College (2023-09 - 2025-04)

MSc - Environmental Toxicology and Management (2022)

Bachelor of Science - Microbiology and Biotechnology (2015)