Manmeet Arora

Dedicated security professional seeking a supervisory role where I can utilize my leadership, customer service, and incident management experience. Looking to contribute to a professional security team while continuing to develop my operational and supervisory skills. Committed to maintaining safe, secure, and well-managed environments through strong communication and problem-solving abilities.

CONCIERGE SUPERVISOR (2024-12 – Present)

• Supervised and coordinated a team of 3–4 concierge/security staff members, ensuring smooth daily operations and adherence to site procedures.
• Monitored CCTV systems, conducted routine patrols, and maintained a safe and secure environment for residents, visitors, and staff.
• Responded to and documented incidents including fire alarms, flooding, noise complaints, trespassing, medical emergencies, and other occurrences.
• Served as the primary point of contact between property management, the condominium board of directors, contractors, and on-site staff through emails, phone calls, and in-person communication.
• Managed and responded to resident and management emails promptly, addressing inquiries, complaints, maintenance requests, and operational concerns.
• Coordinated and supervised contractors and vendors by verifying work orders, granting site access, and ensuring compliance with building policies and safety procedures.
• Administered resident access control systems, including issuing, programming, activating, and deactivating key fobs and setting up buzzer/intercom access for residents and visitors.
• Communicated effectively with property management, emergency services, and internal teams to resolve issues efficiently and maintain high service standards.
• Trained and guided new concierge staff on building procedures, emergency response protocols, customer service expectations, and documentation requirements.

CONCIERGE at SMS Security (2023-05 – 2024-12)

• Monitored CCTV systems, conducted routine patrols, and maintained a safe and secure environment for residents and visitors.
• Responded to and documented various incidents, including fire alarms, flooding situations, noise complaints, trespassing, and other emergency and non-emergency occurrences.
• Provided excellent customer service by assisting residents, visitors, contractors, and delivery personnel with inquiries and site access.
• Managed resident access systems, including issuing and programming fobs, setting up buzzer/intercom access, and maintaining access records.
• Coordinated bookings for amenities such as guest suites, party rooms, and other shared facilities, including conducting pre- and post-use inspections.
• Prepared incident reports, maintained daily logs, and communicated effectively with property management, emergency responders, and site staff when required

TEAM MEMBER at Tim Hortons (2022-08 – 2023-01)

• Delivered fast and friendly service while handling cash and POS
• Maintained hygiene and safety in food prep areas
• Worked efficiently during high-volume periods

Postgraduate Degree in Food Science Technology – Centennial College (2022-09 – 2025-04)

Bachelor of Science in Medical – GGDSD College (2017-08 – 2020-03)