Manoj Mohan Nayak

Detailed- oriented and results- driven Logistics Support Coordinator with comprehensive experience in order processing, freight management, customs documentation and carrier coordination. Proven track record in evaluating freight quotations, managing multi – modal shipments (Trucking, courier, air freight), streamlining off- site warehouse operations. Adept at maintaining ERP systems, auditing invoices and ensuring full compliance with customs and trade policies (ACE/ ACI, Incoterms).

Operation Supervisor at Tforce Logistics Ltd (2025-05 – Present)

• Manage day-to-day order processing and shipping coordination, ensuring accurate data entry, freight terms, and documentation.
• Process domestic courier/ freight shipments, selecting cost- effective shipping solutions based on rate and transit time.
• Evaluate freight quotations across multiple transportation modes, negotiating with carriers to optimize cost efficiency and service levels.
• Provide continuous support to customers and internal stakeholders, resolving shipping issues with strict timelines (sub-10-minute response time).
• Train direct drivers and staff on paperwork compliance, delivery standards and safety procedures.
• Ensure on-time work completion and prompt pick-up in accordance with established standards of service.

Dispatcher at Mehreen Enterprise (2024-09 – 2025-02)

• Scheduled short -and long-haul dispatch workflows, optimizing truckload efficiency and route timing.
• Handled border clearance operations, preparing and submitting ACE and ACI manifests through Border Connect software.
• Coordinated driver expense tracking, fleet maintenance schedules and yar/customer trailer pool monitoring.
• Ensured strict adherence to safety standards, customer payment tracking and carrier service agreements.

Logistics Coordinator at Delta 9 Logistic Ltd (2022-08 – 2024-08)

• Coordinated off-site warehouse shipments, inventory stock levels and month-end stock reconciliations and in accordance with standard operating procedures (SOPs).
• Arranged domestic and international shipping quotes, creating packing lists, bills of lading, and customs clearance documentation.
• Verified and inspected incoming and outgoing goods against packing slips and purchase orders.
• Communicated with cross-functional teams, carriers and suppliers to resolve transit delays and maintain high customer satisfaction.

Warehouse in charge cum Logistic & Procurement Manager at Universal Group of Companies (2017-01 – 2022-04)

• Managed operations for 8 warehouses and 15 heavy-duty trucks (30 tonners).
• Reviewed and approved freight invoices, customs brokerage documentation and vehicle maintenance records.
• Conducted freight audits and inventory accruals, maintaining accurate documentation across ERP system.
• Sourced and evaluated supplier goods and transport services to optimize supply chain costs.
• In charge of vehicle dealership, steel manufacturing factory and medicals distribution.

Bachelor of Commerce – Mahatma Gandhi University, India

Diploma in Business Administration – NIBM (National Institute of Business Management)