Mansoor Monieb

Customer-focused and adaptable professional with 7 years of international experience in customer care, front desk operations and financial services. Skilled in building positive customer relationships, handling inquiries and complaints, resolving problems efficiently, and providing professional service in fast-paced environments. Strong ability to manage time, prioritize multiple tasks, and remain calm and effective under pressure and stressful situations.

Reliable team player with excellent communication, interpersonal, and organizational skills, with a strong commitment to customer satisfaction and service quality.

Customer Service/Cashier at PNS LTD (2022-07 – 2025-03)

• Managed front-desk communications, including phone calls, emails, and guest messages.
• Maintained accurate guest records and handled basic administrative tasks.
• Processed payments and assisted with billing and account-related inquiries.

Reconciliation Officer at Azizi Bank (2021-02 – 2022-06)

• Reconciled 50–60 high-value financial transactions daily, identifying variances and ensuring general ledger alignment.
• Prepared accurate daily and monthly reconciliation reports for Mastercard interbank networks and local ATM channels.
• Collaborated directly with 82 branch locations across the network to investigate and settle operational transaction discrepancies.
• Partnered with the Central Operations and Call Centre teams to audit transaction logs and resolve escalated customer claims.

Customer Service Representatives at Instant Educational Consultancy Services (2018-08 – 2021-08)

Part Time

• Maintained integrity of financial records and ledgers through accurate daily transaction entry and categorization.
• Communicated effectively with internal teams and external stakeholders to address and resolve complex financial inquiries.
• Building strong network with foreign universities across worldwide.

Customer Service Representative at Pashtany Bank (2016-02 – 2021-01)

• Provided personalized banking support to 15–20 retail and business clients daily, assisting with account selection and branch services.
• Executed complete customer onboarding lifecycle, including identity verification and mandatory Know Your Customer (KYC/AML) documentation via CBS.
• Performed daily cash drawer balancing, vault reconciliation, and end-of-day financial reporting in compliance with central bank standards.

Bachelor of Business Administration (BBA) – Mashal University (2020)

Diploma in Banking & Finance – Afghanistan Institute of Banking & Finance (AIBF) (2017)

Diploma in Accounting & Administration – Afghanistan Administration Institute (AAI) (2015)

A-Levels in Trading and Investments – Mudaris Academy (2025)