Mary Jose G

Bilingual Human Resources professional (French/English) with over 10 years of experience in client relationship management, employee assistance programs (EAP), and workplace wellbeing. Member of the Chartered Professionals in Human Resources (CPHR) since January 2024. Recognized for building lasting partnerships, improving service quality, and implementing solutions that promote employee engagement, health, and organizational performance.

Suicide Prevention Counselor (on-call) - Suicide Prevention Center of Montreal

(2025-07)

• Provide crisis intervention and emotional support by phone to individuals affected by suicide
• Participate in regular supervision and ongoing training sessions

Account Manager - ComPsych

(2019-12)

• Manage long-term client relationships and partnerships with a focus on satisfaction and profitability
• Oversee implementation and performance of Employee Assistance Programs (EAP)
• Coordinate training requests, resolve client concerns, and deliver utilization reports
• Collaborate with senior leadership and internal teams to enhance program efficiency

Senior Client Success Manager - LifeWorks (by Morneau Shepell)

(2018-12 - 2019-12)

• Managed and developed large corporate accounts across multiple sectors
• Conducted needs analyses and proposed customized wellness solutions
• Negotiated contracts and participated in RFP processes and client presentations
• Collaborated cross-functionally to ensure financial efficiency and client retention

Account Manager - Morneau Shepell

(2017-05 - 2018-12)

• Managed corporate client portfolios, negotiated renewals, and ensured high service levels
• Produced quarterly and annual client utilization reports
• Supported HR leaders with consultation and service improvement strategies
• Drove client growth and strengthened long-term partnerships

Program Manager - Morneau Shepell

(2013-09 - 2017-05)

Client Service Representative – EAP - Morneau Shepell

(2012-06 - 2013-09)

Cancer Information Service Counselor - Canadian Cancer Society (Montreal)

(2010-08 - 2012-06)

• Provided emotional and informational support to individuals with cancer and their caregivers
• Supported volunteers and collaborated with healthcare professionals

Graduate Diploma - Human Resources Management - McGill University (2019 - 2022)

Certificate - Public Relations and Communications Management - McGill University (2012 - 2014)

B.A. - Human Relations - Concordia University (2003 - 2007)