Mufinda Tshisola

Bilingual highly motivated and detail-

oriented professional with experience in customer service, sales, and marketing. Proven ability to generate revenue by promoting sales of products. Skilled in evaluating customer needs, answering customer queries, providing solutions, and developing relationships with customers. Strong ability to work safely and efficiently, minimizing waste, Ability to work with a team and individually.

▪ Maintained knowledge of company products, policies, and procedures to provide helpful suggestions and recommendations to customers.

▪ Maintained higher customer satisfaction by resolving inquiries and complaints promptly and efficiently.

▪ Achieved a 20% increase in sales and acquired new clients.

▪ Asked questions and conducted surveys with customers by providing information on various products to better their needs.

▪ Assisted in the planning and executing of events and collaborated with the administration to address common issues resulting in a 25%

decrease in customer complaints.

▪ Participated in community outreach activities to promote the company.

High school diploma at high school matoleo