Melanie Boyer

Results-driven retail leader with 15+ years of experience driving sales performance, operational excellence, and high-engagement team cultures. Known for people-first leadership, strong execution of brand standards, and exceptional customer experiences.

Store Leader – Performance, Operations & People Leadership - Maurices - North Bay, ON

(2024-05 - 2025-05)

Led a values-driven team culture while delivering sales, conversion, and overall store performance goals.

• Drove customer engagement and conversion through strong selling behaviors and SMILE service execution.
• Ensured operational excellence through SOPs, visual standards, inventory accuracy, and loss prevention.
• Recruited, trained, coached, and developed associates through feedback and training.
• Optimized payroll, scheduling, and workload to align labor with business needs.

Store Manager - Laura Secord - North Bay, ON

(2012-03)

• Managed hiring, onboarding, scheduling, training, and development to support daily operations.
• Analyzed KPIs to forecast sales, manage inventory, and support merchandising initiatives.
• Completed payroll and financial reporting while maintaining budget performance.
• Maintained a positive, customer-focused environment to support efficient operations.

Team Leader / Keyholder - Mappins Jewelers - North Bay, ON

(2008-09 - 2012-03)

• Executed opening and closing procedures while maintaining loss prevention standards.
• Delivered personalized customer service across sales floor, checkout, and phone interactions.
• Supported sales, inventory management, and visual merchandising.

Administrative Attendant - Budget Car Rental - North Bay, ON

(2004-05 - 2008-08)

Administrative Clerk - North Bay Legal Clinic - North Bay, ON

(2011-01 - 2011-04)

• Responded to customer and client inquiries via phone, email, and in person.
• Maintained organized records, files, correspondence, and scheduling.
• Resolved issues efficiently while delivering professional service.

Diploma - Law Clerk Program - Canadore College