Melanie White

My career spans over a number of years of administrative experience obtained through providing daily administrative and technical support, data entry, an ability to multitask effectively, exceptional communication skills and a strong attention to detail.

Throughout the course of my studies and experience, I have obtained the following skills:

• 1 year of Administrative experience in a financial setting

• 1 year of Administrative experience in a medical clinic/ healthcare setting

• 7 years Administrative/Clerk experience in an accounting environment

• 10 years of experience in a support capacity in a legal setting
• strong Microsoft Office skills (Access, Word, Excel, PowerPoint, etc.)

• strong organizational, analytical and communication skills
• observation to detail and organization
• the ability to learn quickly and independently

Professional growth is essential to my success and I would welcome the opportunity to obtain same as an Administrative Associate. I am a self- motivated, goal-oriented individual who thrives on new experiences.

My administrative experience has provided me the ability to prioritize tasks and expectations and approach any quandary with a creative, yet logical approach and the ability to perform duties as they are presented to me.

Administrative Support Assistant - Scotia Wealth Management

In my role as Administrative Support Assistant I was responsible for opening new Client accounts, acquiring e-signatures, when necessary. I was tasked with managing their processing through DPR and correcting any rejections regarding document content within a timely manner. I was also responsible for managing Restricted Accounts, which occurred in the event that documents were not sent to DPR properly or incorrectly I was responsible for managing Account Transfers by ensuring that the Transfer Forms were completed correctly and subsequently placed on the network for processing. I also managed Pre-Authorized Contributions with regard to client accounts and the regular movement of funds when requested. I was responsible for the creation and maintenance of KYC documents and mailings and signatures when required. I was also tasked with creating Client tax packages and ensuring that all tax slips and forms were sent to clients in a timely manner to ensure they were able to file on time. Handling regular booking of Client meetings and phone calls on a regular basis. Updating Client information regularly using Salesforce. Using iTrac to send out regular Client mailings and newsletters. Creation of Annual Review packages, mail merges, client labels, RSVP's.

Administrative Associate - Telus Health Care Centres

During my employment at Telus Health Care Centres, I was a receptionist. I was responsible for ensuring that the clinic was running smoothly and on time. I was tasked with checking clients into the clinic, gathering client’s personal information for use in clinic paperwork and inputting or updating their profiles using Cority software. I was also responsible for tracking (post pandemic) covid calls for the Voisey’s Bay Mine site and passing that information on to the Administrative team in Voisey’s Bay. While there, there was an initiative in place to reduce the number of paper files used in the clinic, I was tasked with scanning large volumes of client charts to the Telus network to eventually make the clinic paper free.

Administrative Accounting Assistant - Neville J. Kean, CA

In my capacity as Administrative/ Accounting Assistant, I was an Assistant to my employer in all capacities as he was unable to use a PC. I was responsible for greeting clients, managing all office correspondence, both telephone and email. I conversed regularly with CPANL, the governing body which oversees all CPA’s in the province and ensured that all of my employer’s courses were up to date on a regular basis. I entered all financial information regarding client business accounts. I was also responsible for creation of client Financial Statements (Balance Sheet, Income Statement, Cash Flow, Notes) and consequently used these figures to create the client’s T2 tax return in preparation for filing with the CRA. I was also tasked with the creation and filing of all client T1 tax returns as well. I also handled any and all problems regarding the filings with regard to the Canada Revenue Agency.

Clerical Investigations Officer - Service Canada

During my employment at Service Canada I was responsible for ensuring that EI candidates attended regular meetings with EI counsellors. My daily role was to liase with clients and follow up with them to ensure attendance at scheduled appointments. In this role I was tasked with creating letters for EI candidates and the number of these created averaged between 300- 500 per day.

Resource Development Officer - Corner Brook Minor Hockey Association

As a Resource Development Officer for the Corner Brook Minor Hockey Association. In this role, I was responsible for the research and creation of a Policies and Procedures Manual for the organization which would act as a governing document used to run the Association from that point forward. I was also tasked with managing the organizations email and making sure all inquiries were being answered in a timely manner or passing on messages that required input from the committee members themselves.

Administrative Assistant/ Information Technology Support - East Coast Music Association -

I was the resident IT consultant and Administrative Assistant. In this capacity, I was responsible for supporting my fellow staff members in their administrative duties, through the creation of standard office documents and templates. I was also given the responsibility of managing and programming my own stage for the event. In this capacity, I was responsible for regular communication with performing artists and updating the event website on a regular basis as acts were added to the lineup.

Helpdesk Coordinator/ Training Coordinator - Blaney McMurtry LLP - Toronto, ON

As the Helpdesk Coordinator at a sizable law firm in Toronto, I was responsible for the creation of all in-house documentation to support the firm’s customized software. I aided users on a daily basis with any and all document and computer issues that arose during their work day. I was responsible for software and hardware installations on company computers. I was also the backup software trainer, in the event that my co-worker was unable to do so. During my tenure in this role, my department was responsible for the massive software transition from Corel based software to MS Office, as well as a physical move to a new office building.

Diploma in Computer Programming

CDI College of Business & Technology, Halifax, Nova Scotia

Completion of UNIX, Windows 3.1, HTML, Novell 3.12, Lotus123, QBasic, Systems Analysis and Design

Information Technology Institute, Halifax, Nova Scotia

Bachelor of Arts - Double Major - Canadian History/English

Memorial University of Newfoundland, St. John’s, Newfoundland