Melissa Mikayla

Dynamic and fully dedicated and result oriented customer service representative with a high proven exceptional track record of specifically delivering absolutely exceptional customer experiences. Adapt especially at handling specific inquiries, resolving problems, issues, or certain situations and building positive customer relationships. Demonstrated amazing success in sincerely meeting customer satisfaction goals.

Continuously and consistently seeking to contribute strong communication and problem-solving skills to a dynamic customer service team. With my 15 years of customer services experience I fully meet all skills, strategies, qualifications, credentials, and requirements necessary for the job. I believe and am one hundred percent confident I would be a positive asset to the company.

SERVER/BARTENDER - VANCOUVER GOLF COURSE - Vancouver

(2018-03 - 2025-01)

• Knowledge of high end fine dining etiquette
• Menu knowledge and memorization
• Wine pairing and sommelier skills
• Order management systems proficiency
• Food safety and beverage handling, serving it right certificate, hospitality management certificate, bartending training, immaculate training skills
• Course timing
• Point of sale systems
• Cash handling and payment processing
• Attention to detail, communication and interpersonal skills, customer service interaction, Patience and composure, active listening, problem solving, team work, product knowledge, time management, upselling, multitasking, adaptability, professional customer service experience necessary by all means

Server/Bartender - Vancouver Yacht Club - Vancouver

(2016-01 - 2023-12)

Provide exceptional food and beverage service in a private, exclusive environment based on menu and beverage knowledge make personalized suggestions or specific recommendations that you particularly think guest or member would sincerely preferably enjoy. Ensured that guests receive Etiquette and Protocol in terms of understanding comprehensive memorization of the menu, ingredients, cooking techniques, and specific dietary restrictions or important allergies specifically to completely avoid. Success ultimately depends on anticipating guests needs, maintaining quality service in high end fine dining establishment and environment providing immaculate, impeccable hospitality service.

Create a highly memorable personalized dining experience guest is fully satisfied and more importantly impressed.

DENTAL RECEPTIONIST - SMILES DENTAL GROUP - EDMONTON, ALBERTA

(2010-01 - 2016-12)

• Welcoming patients, answering phones, responding to e-mails and addressing to important inquiries
• Billing and Insurance basically processing payments, issuing receipts, billing statements, and submitting claims to insurance companies in order to look into insurance coverage, and benefits
• Scheduling, booking, confirming, and rescheduling dental appointments using manual computer system
• Updating medical and dental medical histories, organization on intake forms and managing specialist referrals
• Maintaining reception areas, sorting mail, ordering office supplies, inventory, and tracking petty cash for cash payments

SERVER, BARTENDER, FRONT DESK RECEPTIONIST - O'KEEFE ASSISTED LIVING

(2015-01 - 2022-12)

Create a positive and welcoming environment for everyone using Strong customer service experience, skills, qualifications in order to deliver exceptional memorable customer service. Working in a fast paced atmosphere and environment maintaining professionalism and high standard expectations. Answering phones, providing specific information regarding front desk inquiries, and other messages redirecting phone calls to appropriate individual or parties, department necessary.

Marketing Research Company - CANADIAN FACTS

(1999-01 - 2015-12)

Conducting customer research surveys for particular companies for example TELUS, SHAW CABLE, ROGERS, to get statistics on which areas in gathering or providing direct specific feedback from customers personally in order to make confident evident-based business decisions by understanding consumer opinions, companies validate product demand, evaluate brand perception, optimize pricing strategies, and specifically improve customer satisfaction.

MARKETING AND SALES DEGREE - Marketing and Sales - LANGARA COLLEGE

DENTAL RECEPTIONIST CERTIFICATE - Dental Reception - BCIT COLLEGE