Melody Ramos

I have over fifteen years of experience in the financial sector, with strong leadership skills, and a proven reputation for reliability, integrity, and commitment to organizational goals. As a recent graduate with a Business Administration major in Accounting, I am eager to apply the knowledge and skills I have gained through my studies to further contribute to organizational success.

Administrative Assistant - 1st Choice Savings and Credit Union

(2025-05)

• Answered all incoming calls, returned missed calls, and transferred calls to the appropriate individuals. Conducted outbound calls.
• Assisted with member inquiries and help guide and/or resolve their concerns. Referred members to the appropriate individual or online resource for further assistance as needed.
• Handled incoming and outgoing mail, supply ordering, data entry, information gathering, and general postings.
• Used the Member Relationship Management system to assist in managing member relationships (Tasks, Notes, Conversations).
• Assisted in the achievement of the branch sales objectives while maintaining a high standard of operational effectiveness, superior member experience and optimal sales performance.

Client Relations Manager - Worldbridge Immigration Services

(2026-05)

• Managed client relationships and served as primary contact throughout immigration processes
• Guided clients on applications (study permits, work permits, PR) and documentation requirements
• Reviewed and organized client documents to ensure accuracy and timely submission
• Provided updates and resolved client concerns regarding application status
• Ensured compliance with Immigration, Refugees and Citizenship Canada regulations and policies
• Maintained confidential client records and tracked case progress
• Coordinated with consultants and internal teams to support successful applications

Food Counter Supervisor - Tim Hortons

(2024-09 - 2026-04)

• Managed staff, operations, customer satisfaction at food service counters.
• Ensured high standards for food quality and safety.
• Trained staff and handled complaints to keep operations efficient and profitable.
• Supervised daily operations, including scheduling, inventory control, and cash handling to maintain smooth business performance.

Marketing Officer (Financial Service Representative Equivalent) - Banco De Oro Unibank, Philippines

(2010-07 - 2024-05)

• Supervised marketing or new accounts section of the branch by promoting banks' products and services.
• Ensured observance of the company's policies and procedures and internal control.
• Executed the marketing section's employees' concerns, promotes improvement and growth to ensure good working relationship.

Diploma - Business Administration – Accounting Major - Lethbridge Polytechnic (2024-09 - 2026-04)

Bachelor of Science - Political Economy - Polytechnic University of the Philippines (2000-06 - 2004-04)