Merhawi Yemane

IT Support Specialist with 7 years of experience in technical support, system troubleshooting, and network maintenance across Windows, Linux, and Mac environments. Skilled in Microsoft 365, VMware, and Active Directory, with proven ability to secure data, improve system reliability, and deliver responsive user support.

Experience in web and graphic design, contributing to stronger digital engagement and brand awareness. Recognized for adaptability, problem-solving, and clear communication in fast-paced, multicultural settings.

been in customer service more than 5 years

high school diploma and certificate from Npower canada