Zainab Giwa
Customer Experience Specialist l Junior IT Analyst
Talent
Calgary, AlbertaMember since July 16, 2023
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About
- Energetic customer service representative with 3+ years of experience in resolving customer inquiries.
- Effective communication skills in accurately identifying customers’ technical issues, providing step-by-step guidance and initiating corrective actions for service restoration.
- Provide advanced troubleshooting for all types of technical inquiries, service requests, and issues involving computers, accessories, network, Active Directory, Citrix, smartphones/tablets.
- Adept at working effectively unsupervised and quickly mastering new skills.
- Understanding customer needs, customer account management (CRM) software, and POS systems
Experience
- Energetic customer service representative with 3+ years of experience in resolving customer inquiries.
- Effective communication skills in accurately identifying customers’ technical issues, providing step-by-step guidance and initiating corrective actions for service restoration.
- Provide advanced troubleshooting for all types of technical inquiries, service requests, and issues involving computers, accessories, network, Active Directory, Citrix, smartphones/tablets.
- Adept at working effectively unsupervised and quickly mastering new skills.
- Understanding customer needs, customer account management (CRM) software, and POS systems
Education
Junior IT Analyst Program April 2023 – July 2023
NPower Canada │ TorontoBachelor’s degree in business and Society October 2017
York University | Toronto, Ontario
