Heetiksa Patel
Junior IT Support Specialist
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About
Certified IT professional (ISC² CC) with hands-on experience deploying endpoints, troubleshooting hardware and software faults, and supporting live user environments. Backed by a Post-Graduate Certificate in Cybersecurity and a track record of resolving incidents with zero recurrence, onboarding users with zero deployment errors, and documenting procedures that outlast the ticket. Brings a security-aware mindset to every support task — an uncommon edge at the junior level.
Experience
IT Support Intern - Micro Computer Consulting - Mississauga, ON
(2024-09 - 2024-11)
- Deployed 10+ fully configured workstations and user accounts with zero post-deployment errors.
- Resolved hardware and software faults across a live user base using a structured process.
- Contributed to 5+ enterprise network and infrastructure tasks alongside senior admins, gaining direct hands-on exposure to domain environments, IP addressing, and systems management.
Team Lead / Supervisor - Putt In Glow (fmr. Putting Edge) - Oakville, ON
(2023-06 - 2026-04)
- Led all technology-related incident escalations for a 5-person team in a POS-dependent environment; resolved every in-shift technical failure without external support, maintaining zero operational downtime.
- Cut new-hire training time by ~30% by rewriting onboarding procedures and delivering structured system walkthroughs — directly transferable to user onboarding in IT support roles.
- Maintained scheduling, accountability, and operational continuity for a small team — evidence of reliability that support teams depend on.
Administrative Assistant - Mayet Attorneys - Johannesburg, South Africa
(2021-05 - 2023-03)
- Managed 10+ client records across digital and physical filing systems with zero retrieval errors
- Processed large volumes of structured legal data with precision under deadline pressure, developing the accuracy and attention to detail essential for incident logging and change management.
Education
Post-Graduate Certificate - Cybersecurity - Sault College (2023-05 - 2024-12)
Bachelor of Science - Computing - University of South Africa (2017-07 - 2021-12)
