Michael Caceres
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments
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About
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Experience
Restaurant Waiter/ bartender - Vino volo - Vancouver, BC
(2025-03)
Served walk-in customers promptly and ensured high-quality service.
- Provided exceptional customer service to enhance dining experiences.
- Coordinated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Point of sale
- Bartending
Restaurant Waiter/ bartender/Restaurant Hostess - Burnz - Belize city, Belize
(2022-05 - 2024-07)
Collaborated with team members to deliver swift service during busy shifts.
- Checked on guests during meals to ensure satisfaction with each course.
- Greeted customers, provided menus and answered questions about menu items.
- Bartender
- Took accurate food and drink orders from guests.
- Hostess
Bartender/Manager - The Spot - Belize city, BC
(2021-05 - 2022-03)
Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Mix drinks
- Manage the business
- Achieved cost-savings by developing functional solutions to problems.
Bartender/waiter - Holiday hotel - San Pedro island, BC
(2014-06 - 2020-02)
- Completed day-to-day duties accurately and efficiently.
- Mix drink
- Serve customer with a smile
- Make customer happy
- Bartender
- Waiter
Customer Service Representative/Sales Representative - Transparent BPO - Belize city, BC
(2010-08 - 2014-01)
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and documented interactions accurately.
- Provided product information and guided customers in service selection.
- Utilized CRM software to track customer interactions and feedback.
- Maintained a positive, friendly demeanor while handling customer concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
Education
Associate in Business - Business Accountancy - Saint John's Junior University (2005-09 - 2008-05)
Nazarene High School (2005-06)
