Michael Caceres

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Restaurant Waiter/ bartender - Vino volo - Vancouver, BC

(2025-03)

Served walk-in customers promptly and ensured high-quality service.

• Provided exceptional customer service to enhance dining experiences.
• Coordinated with kitchen staff to ensure timely food delivery.
• Maintained cleanliness and organization of dining area and tables.
• Point of sale
• Bartending

Restaurant Waiter/ bartender/Restaurant Hostess - Burnz - Belize city, Belize

(2022-05 - 2024-07)

Collaborated with team members to deliver swift service during busy shifts.

• Checked on guests during meals to ensure satisfaction with each course.
• Greeted customers, provided menus and answered questions about menu items.
• Bartender
• Took accurate food and drink orders from guests.
• Hostess

Bartender/Manager - The Spot - Belize city, BC

(2021-05 - 2022-03)

Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Mix drinks
• Manage the business
• Achieved cost-savings by developing functional solutions to problems.

Bartender/waiter - Holiday hotel - San Pedro island, BC

(2014-06 - 2020-02)

• Completed day-to-day duties accurately and efficiently.
• Mix drink
• Serve customer with a smile
• Make customer happy
• Bartender
• Waiter

Customer Service Representative/Sales Representative - Transparent BPO - Belize city, BC

(2010-08 - 2014-01)

• Assisted customers with inquiries and resolved issues effectively.
• Managed customer accounts and documented interactions accurately.
• Provided product information and guided customers in service selection.
• Utilized CRM software to track customer interactions and feedback.
• Maintained a positive, friendly demeanor while handling customer concerns.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed positive relationships with customers through friendly interactions.

Associate in Business - Business Accountancy - Saint John's Junior University (2005-09 - 2008-05)

Nazarene High School (2005-06)