Michelle Francis

Restaurant General Manager with 10+ years leading high-volume, licensed operations. Proven track record of reducing costs, increasing profitability, and building high-performing teams. Known for strong leadership, operational efficiency, and delivering exceptional guest experiences in fast-paced environments.

General Manager - The Mill on Main

(2018-06 - 2025-06)

• Directed all aspects of daily operations, including staffing, scheduling, budgeting, and inventory control for a high-volume licensed restaurant.
• Developed and managed budgets to control costs for food, alcohol, and supplies, increasing profitability.
• Designed and implemented operational procedures to improve service efficiency and maintain compliance with provincial liquor and health regulations.
• Led recruitment, training, and ongoing staff development, improving retention and team performance.
• Organized and executed special events, boosting revenue and customer engagement.
• Oversaw marketing initiatives, including social media campaigns, to drive sales and brand awareness.

Manufacturer/Material Handler - InfraPipe Solutions - Huntsville, ON

(2022-12 - 2023-12)

• Operated machinery and forklifts to produce and transport high-quality plastic piping, ensuring safety and quality standards were met.
• Managed raw materials, monitored inventory, and coordinated with team members for efficient workflow.
• Conducted quality control checks at multiple production stages to ensure products met strict specifications.
• Maintained accurate production and shipping logs to track output and identify process improvements.
• Collaborated with maintenance teams to troubleshoot and resolve equipment issues, reducing downtime.
• Trained new hires on safety protocols, machinery operation, and company standards to promote efficiency and workplace safety.

Server/Bartender - Boston Pizza - Huntsville, ON

(2015-03 - 2018-03)

• Delivered high-quality customer service in a fast-paced environment while upselling menu items to maximize revenue.
• Managed cash handling, payment processing, and nightly closing procedures.
• Maintained detailed knowledge of menu items, cocktails, and wine pairings to enhance the guest experience.
• Monitored inventory levels and assisted with ordering to ensure smooth operations.
• Trained and mentored new staff on service standards, POS systems, and safety protocols.
• Assisted in planning and executing special events, including game nights and community fundraisers, to boost customer traffic.
• Ensured compliance with provincial liquor regulations and health and safety standards.

General Manager - Crabby Joe's - Huntsville, ON

(2012-09 - 2015-09)

• Launched creative promotions, themed events, and community nights that boosted sales and strengthened customer loyalty.
• Oversaw daily operations, including inventory control, ordering, and supplier negotiations to maintain cost efficiency.
• Trained, coached, and motivated a diverse team to deliver consistent, high-quality service.
• Ensured compliance with health and safety regulations, liquor legislation, and company policies.
• Managed cash flow, performed bank deposits, and prepared weekly and monthly sales reports for ownership review.
• Resolved guest concerns promptly and professionally, turning challenges into opportunities for improved service.

General Manager - The Crows Nest Hotel and Bar - Restoule, ON

(2008-06 - 2012-06)

• Managed daily hotel and bar operations, including staffing, scheduling, payroll, and inventory control.
• Developed event concepts, coordinated logistics, and led promotional activities to increase revenue.
• Maintained supplier relationships and implemented cost control measures to reduce waste.
• Oversaw guest accommodations, ensuring high standards of cleanliness, comfort, and customer service.
• Handled customer inquiries, complaints, and special requests promptly and professionally to ensure satisfaction.
• Implemented new operational procedures that improved efficiency and reduced labor costs.
• Coordinated seasonal hiring and training programs to maintain service quality year-round.

High School Graduate - Sutton District High School