Gaagan G

People leader with 9+ years of progressive leadership experience driving employee engagement, talent development, workforce planning, and operational excellence across Amazon and high-volume manufacturing environments. Led organizations of 120+ employees and 4 frontline managers, increased Associate Connection Scores from 75% to 95%, hired and onboarded 120+ employees, conducted 25+ behavioural interviews, and developed leaders who earned internal promotions.

Area Manager at Amazon Canada (2025-02 – Present)

Lead 120+ associates and 4 frontline managers, building an engaged, high-performing culture focused on accountability, development, and inclusion.

• Increased Associate Connection Scores from 75% to 95% through leadership coaching, recognition, and employee engagement initiatives.
• Hired, interviewed, and onboarded 120+ employees, partnering with HR to deliver an exceptional candidate and onboarding experience.
• Partner with HR on employee relations, investigations, accommodations, attendance management, and performance management.
• Mentored a Process Assistant promoted to L4 Area Manager, strengthening the internal leadership pipeline.
• Recipient of Amazon's People Pillar Award for outstanding people leadership.

Operations Manager at GFR Pharma (2023-10 – 2025-01)

• Led recruitment, onboarding, performance management, and workforce planning for production teams.
• Partnered with HR and union representatives to resolve employee relations matters and support organizational effectiveness.
• Coached frontline leaders, improving leadership capability, accountability, and team performance.

Production Manager at Chewters Chocolates (2023-05 – 2023-09)

• Exceeded departmental KPIs by 20% for four consecutive months.
• Reduced operating costs by 15% through Lean process improvements.
• Led employee coaching, scheduling, and performance management while maintaining quality and safety standards.

Production Manager at Agrifoods Corp (2021-05 – 2023-05)

• Increased productivity and product quality by 25% through structured training programs.
• Reduced operating costs by 15% through process optimization and strategic planning.
• Drove continuous improvement initiatives that enhanced productivity, engagement, and compliance.

Production Supervisor at Fine Choice Foods (2019-12 – 2021-05)

• Increased employee morale and productivity by 20% through coaching and leadership development.
• Supervised 8 production lines, leading onboarding, scheduling, and performance management.
• Maintained exceptional safety, quality, and production performance.

Production Supervisor at Sunrise Farms (2018-06 – 2019-12)

• Resolved 95% of employee and customer concerns through coaching and conflict resolution.
• Led continuous improvement initiatives that strengthened employee engagement and operational performance.

Bachelor of Arts in Psychology – Capilano University

Frontline Leadership Program