Miteesh Toolsee

CRM and Digital Marketing Professional with 10+ years of experience in email marketing, SMS marketing, customer engagement, graphic design, ecommerce, and digital communications. Experienced in planning, designing, building, testing, and deploying HTML email campaigns using various email marketing platforms. Strong background in customer lifecycle marketing, audience segmentation, campaign analytics, and cross-functional collaboration.

Skilled in Adobe Creative Suite, HTML email development, content creation, and project coordination. Bilingual professional with excellent communication skills, strong attention to detail, and the ability to manage multiple projects in fast-paced environments.

Customer Service Associate at TransGlobal Service Canada (The Brick Corporate Office) (June 2026 – Present)

• Deliver exceptional customer service by responding to customer inquiries via phone and email while maintaining a professional and customer-focused approach.
• Resolve customer concerns related to orders, deliveries, returns, warranties, and product information efficiently and accurately.
• Maintain detailed customer records and documentation while adhering to company policies and service standards.
• Develop strong knowledge of The Brick's products, promotions, and customer experience standards to provide accurate information and recommendations.
• Contribute to delivering a positive customer experience through effective communication, problem-solving, and attention to detail.

ASSISTANT MANAGER DIGITAL MARKETING, SOCIAL MEDIA & GRAPHIC DESIGNER at One&Only Le Saint Géran Resort (Kerzner International) (March 2019 – May 2023)

• Measured campaign effectiveness using engagement metrics including open rates, click-through rates, and conversions.
• Managed digital marketing campaigns, customer communications, and content calendars across multiple channels.
• Designed and developed marketing assets for digital campaigns, email communications, websites, and social media platforms.
• Collaborated with global marketing teams, internal stakeholders, and external agencies to execute campaigns on schedule.
• Managed customer engagement initiatives and analyzed campaign performance to identify optimization opportunities.
• Maintained website content and digital assets to ensure accuracy and consistency across customer touchpoints.
• Coordinated marketing projects from planning through execution while meeting deadlines and business objectives.

E-COMMERCE & PRODUCT CATALOG MANAGER at Maxify Ltd (August 2015 – October 2016)

• Managed ecommerce product catalog and online merchandising for AZ-BOUTIQUE.COM.
• Coordinated promotional campaigns through email marketing and social media channels.
• Maintained product data accuracy and supported customer engagement initiatives.
• Assisted with campaign reporting and analysis to support business objectives.

DIGITAL MARKETING ASSISTANT at Linkopia Ltd (May 2014 – August 2015)

• Designed, coded, tested, and deployed HTML email campaigns using Mailchimp and GetResponse.
• Ensured email compatibility across devices and email clients through quality assurance testing.
• Collaborated with marketing and web teams to execute customer communication campaigns.
• Maintained email templates and monitored campaign delivery performance.

EMAIL MARKETING SPECIALIST at Avstel Ltee (September 2011 – May 2014)

• Designed and coded English and French HTML email campaigns using ActiveCampaign, Splio, and NetMessage.
• Executed SMS marketing campaigns to support customer acquisition and retention initiatives.
• Managed email distribution lists and audience segmentation to improve campaign targeting.
• Monitored campaign performance and prepared reports on engagement metrics.
• Ensured quality assurance for campaign content, links, and customer communications.

MASTER’S DEGREE in Marketing – Open University of Mauritius (September 2015 – April 2017)

BACHELOR OF ARTS in Graphic Design – University of Technology, Mauritius (August 2007 – October 2010)