Chipo Kwangwari

Customer Service Professional with 7+ years of experience supporting customers, resolving inquiries, maintaining accurate records, and delivering dependable service across telecommunications, consumer goods, healthcare, and community settings. Skilled in active listening, problem-solving, CRM systems, account updates, complaint resolution, and professional communication. Known for remaining calm, respectful, and organized while handling high volumes of requests in fast-paced environments.

Personal Support Worker at CLSC Hudson (2023-01 – 2026-06)

• Provided respectful, person-centred support while responding promptly to client needs and concerns.
• Communicated clearly with clients, families, and multidisciplinary teams to ensure consistent service.
• Maintained accurate confidential records, daily notes, and service documentation.
• Used empathy, patience, and sound judgment when supporting clients in sensitive situations.

Customer Service Representative at Econet Wireless (2020-01 – 2022-12)

• Handled high volumes of customer inquiries through phone and digital communication channels.
• Resolved account, billing, service, and connectivity concerns while maintaining a professional tone.
• Updated customer profiles and documented interactions accurately in CRM systems.
• Explained products, services, and procedures clearly while identifying suitable solutions.
• Escalated complex issues appropriately and followed up to support customer satisfaction.

Customer Support Specialist at Nestle Zimbabwe (2017-01 – 2019-12)

• Responded to customer questions, feedback, and product-related concerns in a timely manner.
• Recorded customer cases, prepared reports, and coordinated follow-up with relevant departments.
• Supported service improvement initiatives by identifying recurring customer concerns.
• Trained team members on customer service standards, communication, and operational procedures.

Intervention Worker at Bulawayo Youth Development Organization (2021-01 – 2023-12)

• Built positive relationships with clients and provided calm, respectful support during challenging situations.
• Coordinated referrals and communication between clients, families, and community stakeholders.
• Maintained detailed case records and handled sensitive information confidentially.
• Applied conflict-resolution, active-listening, and problem-solving skills in daily interactions.

Bachelor of Arts (Honours) in English & Communication – Midlands State University (2017)

Diploma in Caregiving in Caregiving