Nadia Pacella

Courteous, detail-driven Communications/Administrative Assistant with 10+ years in insurance and non-profit settings. Experienced preparing customer correspondence and information packages, taking/distributing meeting minutes, triaging inquiries via multi-line (multiline) phones, and maintaining accurate records. Trusted to work with confidential information, standardize formatting, and coordinate high-volume mailings and couriers.

Known for clear writing, careful proofreading/editing, and dependable follow-through; comfortable with basic mail-merge set-ups for templated letters.

Business Enablement Administrator (Claims Reception/Clerk) & Mailroom Coordinator - AVIVA / RBC Insurance - Mississauga, ON

(2008-01 - 2024-12)

• Prepared and assembled letters and manual mailings on behalf of adjusters; ensured professional formatting and timely distribution.
• Imported digital and hard-copy documents to claim files; maintained organized electronic and manual filing systems aligned with retention practices.
• Answered and transferred queue calls related to Home & Auto insurance injuries; provided clear, courteous information and routed inquiries to the correct team.
• Ordered police reports and tracked status for adjusters; processed vendor and rental invoices with accurate documentation.
• Coordinated high-volume incoming/outgoing mail, interoffice pouches, and courier shipments (FedEx); supported loading-dock deliveries.
• Monitored and replenished office supplies; coordinated secure shredding with Iron Mountain.

Receptionist - InKind Canada - Mississauga, ON

(2005-01 - 2006-12)

• Supported member communications: renewed memberships, registered new members, and prepared/sent information packages.
• Managed front desk on a 3-line phone system; greeted visitors and handled general inquiries.

Receptionist & Volunteer Coordinator - Tetra Society of North America – London/Mississauga Chapter - Mississauga, ON

(2003-01 - 2005-12)

• Coordinated meetings and prepared/distributed meeting minutes; maintained contact lists and basic reports.
• Researched resources for local chapters; assisted with chapter development and bill payments; provided regular updates to leadership and clients.

Diploma - Administrative Assistant/Business Administration - Canadian Business College (2006-12 - 2007-06)

Diploma - Human Services Administration - Sheridan College (2001-01 - 2003-12)