Nancy Webster

Experienced administrative professional with over 25 years of progressive administrative, clerical and executive support experience in municipal government and private-sector environments. Skilled in supporting senior leadership, coordinating calendars and meetings, preparing confidential correspondence and reports, maintaining records, tracking budgets and payroll information, and responding professionally to public, staff, Council and stakeholder inquiries. Proficient with Microsoft Office, Teams, SharePoint, Adobe, eScribe and records/database systems, with familiarity in AODA requirements.

Recognized for discretion, organization, strong written communication and the ability to manage competing deadlines in a confidential, fast-paced office environment.

Administrative Assistant, Public Works - City of Pickering - Pickering, ON

(2011-05 - 2026-05)

Provided senior-level administrative support to the Director, Manager and Public Works management team in a confidential municipal office environment.

• Managed calendars, scheduled meetings and appointments, coordinated travel arrangements and supported day-to-day departmental operations, including regular use of Teams for meetings, correspondence and calls.
• Prepared, formatted, proofread and coordinated correspondence, reports, confidential documents and Reports to Council using eScribe for management review and submission.
• Assisted with the department's labour relations functions through complaint tracking, setting up grievance files and arranging grievance meetings according to timelines outlined in the relevant collective agreement; attended meetings, recorded minutes, typed and distributed responses under appropriate signature.
• Screened and responded to telephone calls, public inquiries, complaints, staff requests and external agency communications using discretion and diplomacy.
• Prepared agendas, attended meetings, recorded minutes, tracked follow-up items and distributed responses under appropriate signature.
• Maintained confidential records, grievance files, labour relations documentation, attendance records, vacation, sick time and lieu time records.
• Supported budget preparation, statistical reporting, operating reports, payroll submissions and other financial or administrative tracking.
• Successfully obtained federal grant funding for student staffing initiatives through preparation and submission of funding applications meeting Federal priorities.
• Assisted with procurement processes by preparing, tracking and circulating RFPs, tender documents, addenda and related materials.
• Coordinated departmental filing, records management, outgoing mail, Adobe forms, requisitions, employee action notices and internal administrative processes.
• Used Microsoft Office, Outlook, Teams, SharePoint, Adobe and eScribe to support reporting, scheduling, document management and communication.

Clerk, Municipal Property & Engineering - City of Pickering - Pickering, ON

(2005-08 - 2011-05)

Investigated and tracked service requests in coordination with municipal staff, senior staff, Members of Council and external agencies.

• Prepared routine correspondence to residents in response to concerns, inquiries and service-related issues.
• Prepared agendas, attended meetings, recorded minutes and distributed meeting notes and follow-up materials.
• Maintained and updated computerized tracking systems, compiled reports and statistics and supported records management processes.
• Provided administrative support to the Customer Care Centre and the Office of the Chief Administrative Officer.
• Created, formatted and typed correspondence, reports and other documents while maintaining confidentiality and accuracy.
• Updated the City knowledge database and supported website content management.

Administrative Assistant to the President and CFO - Gandalf Graphics Limited (Adanac)

(1991-12 - 2005-07)

Provided senior-level administrative support to the President, CFO and senior managers in a confidential office environment.

• Managed and coordinated the President's business schedule by arranging meetings, appointments and travel arrangements to avoid scheduling conflicts and meet business timelines.
• Prepared correspondence for job submissions, tenders and confidential quotes, ensuring documents were properly formatted, typographically correct and complete prior to submission.
• Developed, managed and maintained records, resources and filing systems to support office operations and confidential documentation.
• Provided backup support to the customer service department by entering dockets, opening folders and coordinating client files and job requests through to the production department.
• Managed accounts receivable duties including collections, statements and sub-ledger analysis using the Logic System.
• Prepared invoices, journal entries, cash receipts, bank deposits, payroll cheques and related financial documentation.
• Entered and submitted employee time sheets, maintained attendance, vacation and sick-day records, and generated payroll and administrative reports while exercising confidentiality.
• Calculated and reconciled commissions for sales staff; prepared orders for stationery supplies and tracked office inventory levels for all departments.

Cash Office Manager and Keyholder for Flagship Store - Fairweather Eaton Centre

(1987-08 - 1991-01)

• Scheduled staff for all departments and prepared daily break schedules to support store operations.
• Prepared daily cash deposits and bank reconciliations with attention to accuracy and supporting documentation.
• Calculated weekly payroll hours and submitted payroll information through ADP.
• Coordinated weekly meetings with the head office buying department regarding fast-moving merchandise and operational updates.
• Provided cashier and customer service support as required in a high-volume flagship retail environment.

Radio and Television Broadcasting - Centennial College, Warden Woods Campus (1986-09 - 1987-06)

Secondary School Diploma - I. E. Weldon Secondary School (1986)