Nasrin Karimi

Results-driven Business Applications Specialist and Systems Analyst with 10+ years of experience delivering large-scale enterprise application support across public-sector and banking environments. Contributed to multi-million-dollar enterprise system deployments, including a Loan Management System (LMS), Loan Origination System (LOS), and HRIS migration, supporting requirements gathering, system configuration, data analysis, and end-to-end testing across organizations of 20,000+ users and 2,100+ branches. Experienced with BC Government and municipal platforms, ERP and asset management systems, RESTful API integrations, and complex SQL data analysis.

Known for bridging the gap between technical teams and business stakeholders through clear documentation, structured front-door intake processes, and user training that drives adoption. Holds a Master's degree in Information Technology Management and is PSM I and Agile-certified.

Business Systems Analyst at Tejarat Bank (2025-09 – Present)

Leading business analysis for an enterprise Loan Origination System (LOS) upgrade across 2,100+ branches and 20,000+ users.

• Leading business analysis for an enterprise Loan Origination System (LOS) upgrade, leveraging process and loan portfolio data to identify improvement opportunities and define future-state requirements supporting retail and commercial lending operations.
• Analyzing credit risk, lending, and customer data to define requirements for credit scoring and automated decisioning enhancements, improving adjudication efficiency, decision consistency, and compliance controls.

Banking Intelligence Suite Developer at Self-employed

• Built the Banking Intelligence Suite, a three-module data product suite covering loan validation, financial anomaly detection, and AI-powered credit risk scoring, using Power BI, SQL Server, and Python.
• Integrated the Claude AI API into the anomaly detection module to analyze flagged SQL outputs and generate structured plain-English alerts, replacing manual review with an automated, audit-ready reporting pipeline.
• Gathered and documented business and technical requirements, produced BRDs, BPMN 2.0 process maps, RTMs, and UAT checklists, ensuring all deliverables traced back to defined functional requirements.
• Developed and maintained Power BI dashboards and reports with DAX and SQL data models to track KPIs, including transaction volume, customer retention, and digital engagement, reducing manual reporting time.

Business Analyst at Tecnet (2025-05 – 2025-08)

• Streamlined Windows 11 upgrade support in BC Government by analyzing ServiceNow tickets, creating SOPs and FAQs, and collaborating with technical teams, reducing incident volume by 20% and improving self-service resolution.
• Developed a Power Apps/SharePoint Statement of Acceptable Risks (STRA) Project for BC Parliament by gathering requirements, creating SOPs and training materials, and enabling UAT, improving risk capture, secure storage, and adoption efficiency.
• Optimized workflows using Visio mapping and Jira automation for Tecnet and BC Parliament by identifying bottlenecks, documenting SOPs, and standardizing processes, increasing operational efficiency and reducing manual ticket handling.

Business System Analyst at Tejarat Bank (2020-03 – 2023-06)

• Conducted stakeholder workshops to gather business, functional, and technical requirements, using structured elicitation techniques, resulting in aligned requirements and reduced development rework
• Performed As-Is/To-Be modeling and gap analysis using Visual Paradigm, identifying process inefficiencies and implementing optimized workflows, resulting in a 30% reduction in loan processing time
• Led digital transformation initiatives by redesigning legacy systems into integrated, customer-centric solutions, improving operational efficiency and user experience
• Developed BRDs, user stories, and functional specifications, ensuring clear communication between business and technical teams and smooth Agile delivery
• Translated business needs into prioritized requirements and collaborated with development teams, ensuring solutions aligned with business goals and system capabilities
• Built advanced Power BI dashboards and reporting tools, enabling real-time monitoring and improving decision-making efficiency by 40%
• Integrated Loan Management System with external platforms via APIs, improving data flow and interoperability, resulting in a 50% improvement in KPI performance
• Generated detailed loan performance and compliance reports through data analysis, enabling trend identification and continuous improvement
• Optimized AML data mapping and workflows using structured validation and process improvements, achieving 95% compliance and strengthening risk management
• Integrated Document Management System (DMS) with LMS by streamlining document workflows, improving document security, and reducing audit findings by 25%
• Developed a Credit Scoring System by enhancing risk models and automating evaluation processes, reducing loan defaults, and improving customer retention
• Led UAT, testing coordination, and validation activities, ensuring system functionality aligned with business requirements
• Supported change management activities, including user training, documentation, and stakeholder communication, ensuring smooth adoption of new systems

Business System Analyst at TIDDEV Company (2017-08 – 2020-03)

• Monitored end-user adoption, analyzed feedback and system data in the CIF & Core Banking Integration system, and improved data mapping, reducing data inconsistencies by 40% and improving data reliability.
• Integrated data from multiple systems to design comprehensive 360-degree customer profiles, enabling better insights, informed decision-making, and personalized services.
• Identified and resolved system gaps through analysis and stakeholder collaboration for Guarantee & Collateral Systems Enhancement, improving risk assessment accuracy and process reliability.
• Validated requirements and optimized workflows in Deposit & Withdrawal Module Redesign, enhancing transaction efficiency and user experience.
• Collaborated with QA and development teams in Mobile Banking Release, executing test scenarios and validation, delivering a bug-free release that increased user satisfaction and digital adoption.
• Coordinated requirements, testing, and rollout across 2,000+ branches in Cheque System Enhancements, ensuring compliance and consistent operations at scale.
• Conducted As-Is/To-Be modeling for Credit Scoring System, using process modeling tools, identifying inefficiencies and redesigning workflows, improving process efficiency, and increasing credit scoring accuracy by 25%.
• Led workshops and interviews with internal teams and external partners to elicit and document business and integration requirements, ensuring alignment and reducing requirement ambiguity across projects.
• Supported migration of legacy Core Banking systems to a cloud-based platform by coordinating data validation, testing, and deployment, ensuring a smooth transition with minimal operational disruption.
• Requirements Traceability Matrices (RTM): Developed and maintained RTMs across SDLC phases, enhancing testing coverage, requirement validation, and delivery quality.
• Designed and tested Car and Home Insurance Systems, optimizing workflows and automating processes, reducing processing time by 50%, and improving service efficiency
• Led migration of HR Management System to Oracle, coordinating data migration and process redesign, resulting in 40% reduction in manual tasks and 70% decrease in errors
• Optimized data conversion processes to Oracle by implementing validation and cleansing techniques, improving data accuracy, and reducing manual workload by 50%
• Delivered a Loss & Benefits System by analyzing financial workflows and redesigning processes, achieving cost savings and improved financial tracking
• Supported change management activities, including user communication, documentation, and training support, ensuring smooth adoption of new systems and minimal resistance to change

Data Specialist at Canadian Red Cross (2022-12 – 2025-05)

• Managed data entry, tracking, and accuracy for the Health Equipment Loan Program (HELP) serving North Vancouver residents, demonstrating direct commitment to community service in the City of North Vancouver.
• Supported operational workflows and ensured data integrity across program records.

Master's degree in Information Technology Management – Payam Nour University

Bachelor's degree in Software Engineering – Islamic Azad University