Naz Maroofkhani
Customer Service Representative
Talent
Toronto, OntarioMember since July 3, 2024
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About
Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.
Experience
- Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
- Created and maintained customer loyalty through excellent customer interactions.
- Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
- Welcomed new customers and transferred warm leads to sales department.
- Participated in on-going training and development.
- Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.
Education
Customer service leadership issued by LinkedIn Learning
Customer Service foundation issued by MSI Academy
