Niekisha Robinson

Detail-oriented Customer Support and Administrative Professional with 10+ years of experience providing email-based customer service, order processing, data entry, inventory support, and administrative assistance. Skilled in handling customer inquiries, maintaining accurate records, processing transactions, and managing digital information with accuracy and confidentiality. Strong written communication skills with the ability to work independently in remote environments.

Seeking a remote non-phone position in email support, live chat, data entry, or back-office customer operations.

Front Desk Receptionist - Leaves of Life Herbal Store

(2015-02 - 2025-11)

• Provided customer support through email and digital communication channels, responding to inquiries and providing accurate information.
• Processed customer orders, payments, and order updates while maintaining attention to detail.
• Entered and updated customer information, order details, and records accurately in business systems.
• Managed inventory records, product information, and stock updates to support daily operations.
• Assisted customers with order questions, scheduling requests, product information, and service inquiries.
• Maintained organized documentation and handled confidential customer information responsibly.
• Resolved customer concerns through professional written communication and problem-solving.
• Supported administrative tasks including data entry, record management, and document organization.
• Managed multiple priorities independently while maintaining accuracy and meeting customer service expectations.

Personal Support Worker (PSW) - Sage Care Retirement Home

(2024-05 - 2024-09)

• Followed procedures while maintaining attention to detail and accuracy.
• Communicated clearly with residents and staff to ensure quality care and safety.
• Maintained accurate documentation and followed workplace procedures.
• Demonstrated patience, organization, and strong interpersonal skills.

Personal Support Worker (PSW) Certificate - Yorkdale Adult Learning Centre (2023-09 - 2024-04)

High School Diploma - C.W. Jefferys Collegiate Institute (2009-09 - 2013-06)