Nimrat Randhawa
Customer Service Representative
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About
My name is Nimrat Randhawa, I am a third year Psychology student at Wilfrid Laurier University. I have worked in customer service for around 3 years and enjoy working with others. I am passionate about helping people and providing the necessary support that they need. I enjoy connecting with others and participating in new experiences. Some of the skills that I embody would be communication, organization, using MS Word, Excel and Powerpoint.
Experience
The Children's Place - Sales Associate
May 2022 - Present
- Greeting and acknowledging customers while delivering the necessary degree of service
- Assist clients at the cashwrap quickly, kindly, and accurately while letting them know about the advantages of the any promotions
- Apply sound judgement when handling client complaints
- Proactively multi-tasking customer interaction while organizing store inventory
- Generated an estimate of $20,000 worth of sales by the end of each week
April 2022 - Present
- Answer phone calls and emails regarding bookings and other information
- Analyze the success of communication methods and provide a report
- Keep an eye on the company's web and social media profile
- Offer suggestions for how to enhance the company's image
- Work with the team at setups and takedowns
March 2021 - March 2023
- Monitoring and researching product trends that align with profitability scale and consumer demands
- After finding such products that meet a set criteria, helped locate suppliers for a small commerce business owner to help them ease their product research concerns
- Produced outcomes and findings reports and presentations
- Used MS Excel, Word, Powerpoint to effectively convey data
Education
Completed High School at Fletcher’s Meadow Secondary School
Graduation Date: June 2021
Currently attending Wilfrid Laurier University for Bachelor of Arts Psychology
