Nimrat Randhawa

My name is Nimrat Randhawa, I am a third year Psychology student at Wilfrid Laurier University. I have worked in customer service for around 3 years and enjoy working with others. I am passionate about helping people and providing the necessary support that they need. I enjoy connecting with others and participating in new experiences. Some of the skills that I embody would be communication, organization, using MS Word, Excel and Powerpoint.

The Children's Place - Sales Associate

May 2022 - Present

• Greeting and acknowledging customers while delivering the necessary degree of service
• Assist clients at the cashwrap quickly, kindly, and accurately while letting them know about the advantages of the any promotions
• Apply sound judgement when handling client complaints
• Proactively multi-tasking customer interaction while organizing store inventory
• Generated an estimate of $20,000 worth of sales by the end of each week

April 2022 - Present

• Answer phone calls and emails regarding bookings and other information
• Analyze the success of communication methods and provide a report
• Keep an eye on the company's web and social media profile
• Offer suggestions for how to enhance the company's image
• Work with the team at setups and takedowns

March 2021 - March 2023

• Monitoring and researching product trends that align with profitability scale and consumer demands
• After finding such products that meet a set criteria, helped locate suppliers for a small commerce business owner to help them ease their product research concerns
• Produced outcomes and findings reports and presentations
• Used MS Excel, Word, Powerpoint to effectively convey data 

Completed High School at Fletcher’s Meadow Secondary School

Graduation Date: June 2021

Currently attending Wilfrid Laurier University for Bachelor of Arts Psychology

Graduation Date: April 2025