Customer Service - HomeLife/Cimerman Real Estate Ltd., Brokerage - Vaughan, ON
(2025-01 - 2026-12)
- Provide professional client service by assessing financial needs, timelines, and transaction requirements.
- Prepare lease documents, verify information, and ensure all required forms and signatures are complete.
- Conduct credit and background checks and manage application fees, security deposits, and rent payments.
- Maintain confidential client records and communicate clearly with clients and other parties.
Customer Service - HomeLife Miracle Realty Ltd. - Vaughan, ON
(2022-01 - 2025-12)
- Maintained accurate client records, prepared contracts, and handled confidential documentation.
- Advised clients on mortgage options, pricing, legal requirements, and transaction procedures.
- Negotiated agreements and completed documentation accurately and within required timelines.
Bank Teller - Bank Beirut - Beirut, Lebanon
(2020-01 - 2022-12)
- Processed deposits, withdrawals, bill payments, and cheque transactions accurately and efficiently.
- Verified customer identification and transaction details while protecting confidential financial information.
- Balanced the cash drawer, reconciled daily transactions, and reported discrepancies promptly.
- Reviewed cash and cheques for irregularities and remained alert to potentially fraudulent activity.
- Maintained accurate transaction records and followed internal controls, security procedures, and financial regulations.
- Answered customer questions about accounts, fees, and banking services clearly and professionally.
- Resolved routine concerns and referred complex account matters to the appropriate team member.
- Identified customer needs and recommended suitable accounts, cards, and other banking products.
- Delivered friendly and efficient service in a fast-paced branch environment.
Sales Representative - Butterfly Optics - Dubai
(2014-01 - 2018-12)
- Assisted customers in selecting eyeglass frames and sunglasses.
- Explained lens options, prices, promotions, and warranties.
- Processed payments, exchanges, and insurance claims accurately.
- Scheduled eye examinations and maintained customer records.
- Adjusted and cleaned frames to ensure customer comfort.
- Maintained attractive displays and monitored inventory.
- Achieved sales targets through excellent customer service.
- Worked closely with opticians and optometrists.
