Nina Ibrahim

Customer-focused professional with experience in customer service, cash handling, administration, and sales. Skilled at processing cash and electronic payments, handling customer inquiries, resolving concerns, maintaining accurate records, protecting confidential information, and delivering exceptional service in fast-paced environments.

Customer Service - HomeLife/Cimerman Real Estate Ltd., Brokerage - Vaughan, ON

(2025-01 - 2026-12)

• Provide professional client service by assessing financial needs, timelines, and transaction requirements.
• Prepare lease documents, verify information, and ensure all required forms and signatures are complete.
• Conduct credit and background checks and manage application fees, security deposits, and rent payments.
• Maintain confidential client records and communicate clearly with clients and other parties.

Customer Service - HomeLife Miracle Realty Ltd. - Vaughan, ON

(2022-01 - 2025-12)

• Maintained accurate client records, prepared contracts, and handled confidential documentation.
• Advised clients on mortgage options, pricing, legal requirements, and transaction procedures.
• Negotiated agreements and completed documentation accurately and within required timelines.

Bank Teller - Bank Beirut - Beirut, Lebanon

(2020-01 - 2022-12)

• Processed deposits, withdrawals, bill payments, and cheque transactions accurately and efficiently.
• Verified customer identification and transaction details while protecting confidential financial information.
• Balanced the cash drawer, reconciled daily transactions, and reported discrepancies promptly.
• Reviewed cash and cheques for irregularities and remained alert to potentially fraudulent activity.
• Maintained accurate transaction records and followed internal controls, security procedures, and financial regulations.
• Answered customer questions about accounts, fees, and banking services clearly and professionally.
• Resolved routine concerns and referred complex account matters to the appropriate team member.
• Identified customer needs and recommended suitable accounts, cards, and other banking products.
• Delivered friendly and efficient service in a fast-paced branch environment.

Sales Representative - Butterfly Optics - Dubai

(2014-01 - 2018-12)

• Assisted customers in selecting eyeglass frames and sunglasses.
• Explained lens options, prices, promotions, and warranties.
• Processed payments, exchanges, and insurance claims accurately.
• Scheduled eye examinations and maintained customer records.
• Adjusted and cleaned frames to ensure customer comfort.
• Maintained attractive displays and monitored inventory.
• Achieved sales targets through excellent customer service.
• Worked closely with opticians and optometrists.

Diploma - Digital Marketing - Metro College (2024-01 - 2024-12)

Diploma - Real Estate Sales - Humber College (2021-01 - 2021-12)

Diploma - Executive Secretary - Barkley College (2001-01 - 2001-12)