Nouman Qureshi

Sales Enablement Manager; Administrative specialist (Highly experienced in Customer Support, Operations, Logistics, Financial Analytics and other Prudential oversights using combined Managerial and Administrative tools)

Customer Support Specialist (Case Worker) - Eclipse

(2025-10 - 2026-04)

Providing direct support to students throughout their enrollment journey, particularly those applying for OSAP. This role involved:

• Assessing student needs, guiding them through application processes, and ensuring all required documentation is accurately completed and submitted.
• Case Workers act as a bridge between students and partner colleges, addressing concerns, clarifying program details, and resolving issues that may arise during enrollment.
• They also assist students in accessing additional services offered by the academy, such as academic advising or support resources. Strong communication, problem-solving skills, and attention to detail are essential, as Case Workers play a key role in ensuring a smooth and supportive experience for each student.

Sales Enablement Manager & Administrative Manager - IIL Americas (International Industries Limited – Americas)

(2022-03 - 2025-10)

• Strategy Development and Implementation: Create and execute sales enablement strategies aligned with business goals, focusing on improving sales processes, content, and training.
• Content Creation and Management: Develop and oversee the creation of sales content like presentations, case studies, and product information, ensuring it is relevant and effective.
• Training and Coaching: Organize and deliver training programs, coaching sessions, and workshops to enhance sales team skills and knowledge.
• Performance Analysis and Optimization: Analyze sales data and metrics to identify areas for improvement and optimize sales performance.
• Cross-Functional Collaboration: Work closely with marketing, product management, and other departments to ensure alignment and support for sales efforts. Timely communication with custom clearance officers, CBSA and NTS to resolve any delays. A portfolio of saving hundreds and thousands for the company in SCM process.
• Supply Chain Management: Raw material knowledge, sourcing, oversight of ocean freight movement, selecting best transport options (3PL and vendor negotiations), tracking & organizing delivery of material, relevant documentation analysis and review, post-delivery customer follow-up, evaluation and assessment of improvements. Entire chain logistics support, and inventory management.
• Technology Management: Manage and optimize sales technologies, tools, and systems to improve sales efficiency and effectiveness.
• Relationship Building: Establish and maintain relationships with subject matter experts and key stakeholders.
• Performance Measurement: Track and report on the effectiveness of enablement initiatives, demonstrating impact on sales results.
• Staying Updated: Continuously monitor market trends, customer data, operations and the competitive landscape to adapt strategies.
• Project Management: Manage projects related to sales enablement, including RFPs and implementing new tools.
• Responsible for identification and implementation of QA process improvements.
• Financial handling: Organizing and communicating Account payments and receipts. Handling AP/AR, and maintaining record of financial statements, budgeting, pricing and costing.
• Generating PO's and PFI's: Developing contracts, PO's and PFI's for customers.

Quality Assurance Specialist - First Canadian Title (FCT)

(2021-04 - 2022-03)

• Open, sort and Q.C. all incoming mortgage documentation packages in accordance with lender procedure guide for the Ontario standard service program.
• Return registered documents to the Lender in accordance with the lender procedure guide
• Complete daily bank run to various financial institutions in the downtown core
• Identify unregisterable documents and elevate per lender procedure guides
• Amend rejected documents, update internal database and re-issue commitment to insure as required, per procedure guidelines.
• Collaborate and communicate with internal and external teams of FCT, on initiatives, resolution of issues and risk mitigation strategies.

International English Language Testing System (IELT Invigilator) - IDP Education Ltd

(2021-02 - 2023-08)

Leading language proficiency test for higher education and global migration. This position is responsible for, and not limited to:

• The administration, organization, and smooth running of IELTS tests in accordance with IELTS rules and regulations in an environment that enables candidates to perform their best.
• Assist with the setup of testing venues by laying out stationery, equipment, and test materials in accordance with IELTS regulations
• Closely follow and enforce testing procedures and regulations
• Dependability, reliability, punctuality in administrative and customer service work
• Appreciation and understanding of differences in cultural communication styles

Community After-Hours and Health & Safety Officer - Prudential Investment Company of Australia (PICA) - Australia

(2015-09 - 2021-01)

• Received calls and emails from clients and tasked the issue with due diligence.
• Coordinated between the client/s and made sure of the availability of relevant skilled contractors nearby, to reach a satisfactory solution as soon as possible.
• Made certain the attendance of contractors, and issued work-orders on behalf of the client/s.
• Provided any and all prompt customer services support needed After-Hours, and was lead Coordinator for initiating emergency call-outs to begin work.

Office Manager – Communication, Office and Document - Elixir Solutions - Saudi Arabia

(2012-11 - 2015-08)

• Liaised between projects that would facilitate new start-ups through services provided by our corporation.
• Provided customer support services and coordinated between the interpreters, translators & teachers, and clients.
• Drove the business to a new level of operational excellence by the development of an Agile customer support system, to incorporate efficiency and effectiveness. Initiated centralized coordinating system for real-time update on on-going work.
• Managed the online database system by establishing real-time communication between translators, proof readers and clients.
• Lead and nurtured the client services team, to provide the very highest levels of client servicing.
• Built strong client relationships at the highest level and made sure the entire supply chain was flexible in response time.
• Helped identify and convert new business opportunities
• Including but not limited to Facilities and Supplies; Policy and Procedures; Filing and record keeping; employee support; handling of financials

Master of Science (M.Sc.) - Logistics/Supply Chain & Project Management - Sydney Business School, University of Wollongong (2015 - 2017)

Bachelor of Arts with Honors - Business Studies - University of Bedfordshire (2007 - 2011)