Olawale Olaniyi

Co-ordinate the activities of workers in the following group: Customer service representatives, financial institutions and telecommunications.

Supervisor, Customer service representative - MTN Nigeria - Osogbo, Osun State, Nigeria

(2018-09 - 2026-06)

Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions

• Examine and verify accuracy of work and authorize routine deposits and withdrawals
• Establish work schedules and procedures
• Coordinate activities with other work units or departments
• Resolve work-related problems and prepare and submit progress and other reports
• Identify training needs and train workers in job duties and company policies
• Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
• May perform the same duties as workers supervised

Head (Information and Communication Technology) - Osun State Board for Technical and Vocational Education (OSSBTVE) - Osogbo, Osun State, Nigeria

(2010-01 - 2018-09)

Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) departments and companies

• Develop and implement policies and procedures for electronic data processing and computer systems development and operations
• Meet with clients to discuss system requirements, specifications, costs and timelines
• Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
• Control the budget and expenditures of the department, company or project
• Recruit and supervise computer analysts, engineers, programmers, technicians and other personnel and oversee their professional development and training

Masters - Computer Science - Tai Solarin University of Education (2018)

Postgraduate Diploma - Computer Science - Federal University of Technology, Akure (2013)

Postgraduate Diploma - Education - National Teachers' Institute (2010)

B.Sc.

• Computer Science - University of Ilorin (2007)

West Africa Senior School Certificate - Federal Government College, Ikirun (2001)