Omar Abrahams

Results-driven sales professional with 5+ years of experience in customer service, account management, and inbound sales. Skilled at communicating with customers, identifying needs, generating sales opportunities, and maintaining strong client relationships. Experienced in using CRM systems, managing leads, and providing high-quality customer support. Seeking remote opportunities in sales, appointment setting, or customer success.

Inbound Sales Associate at Nordia (2022-01 – Present)

Handle inbound customer calls for Bell Canada mobility services with focus on sales and customer support.

• Handle inbound customer calls for Bell Canada mobility services.
• Assist customers with billing inquiries, service upgrades, and account support.
• Identify customer needs and recommend appropriate products and services.
• Generate sales opportunities through product recommendations and plan upgrades.
• Document customer interactions and manage accounts using CRM systems.
• Maintain high customer satisfaction through clear communication and problem resolution.

Sales Associate at Signature Custom Shutters (2020-01 – 2022-12)

Generated significant sales revenue through customer consultations and relationship building.

• Assisted customers with product consultations and provided detailed quotes.
• Generated over $500,000 in annual sales revenue through client relationship building.
• Conducted product demonstrations and explained service options to customers.
• Followed up with leads and existing clients to maintain strong relationships.
• Managed order details and coordinated with internal teams to ensure customer satisfaction.

Manager at Pick 6ix Restaurant (2017-01 – 2019-12)

Supervised daily restaurant operations and managed team performance.

• Supervised daily operations and employee scheduling.
• Managed inventory tracking and supplier relationships.
• Assisted with financial tracking and sales reporting.
• Trained and onboarded new employees.

Account Manager at Suede Master (2014-01 – 2017-12)

Managed B2B client relationships and drove account expansion and retention.

• Managed B2B relationships with 75+ active accounts.
• Coordinated service schedules, billing, and quality control.
• Generated $40,000+ in sales during Q1 through account expansion.
• Maintained 80% customer retention rate through proactive communication.

Bachelor of Arts in Communication – McMaster University