Senior IT Auditor/Fraud Investigator January, 2022- Present
ECOBANK CI, Abidjan, Cote d’Ivoire
- Plan and execute IT audits, including planning, audit program development, fieldwork resulting in the completion of 100% of all mission assigned: ITGC, PCI DSS, ISO27001, ISO27002, Identity and Access Management review.
- Provide technical insights, data extraction and data analysis for non-IT audits.
Electronic Banking Channels Officer September, 2013- December 2021
ECOBANK CI, Abidjan, Cote d’Ivoire
- Led the corporate cash management product implementation team of 3.
- Provided Subject-Matter technical expertise to Sales teams in Cash Management product development.
- Worked closely with various stakeholders to gather and document business and functional requirements.
- Conducted the successful implementation of major multi-channels (web, mobile, ussd) payment projects: national utilities bill payment, national pension fund payment, custom and tax payment making our institution the leader of e-government solutions.
- Investigated electronic banking-related issues, engaging operational and technology teams for transaction disputes and client access problems resolution.
- Provided client-centric support through corporate onboarding, user training and troubleshooting to more than 3 000 corporate clients that generated more than one million unique transactions per year.
- Built reports on channels performance and issues, providing insights for strategic decision-making.
Application Delivery/Support Officer May, 2009- August, 2013
ECOBANK CI, Abidjan, Cote d’Ivoire
- Led installation, training and support on Windows and Banking Applications (ACH, RTGS, SWIFT).
- Developed and maintained in-house applications with C#, JSP/servlet, MYSQL, MSSQL, Tomcat.
- Performed data analysis activities for Business Units with SQL, Oracle 10g, Talend Studio, Excel.
