Operations Lead at Nurse Next Door (2025-04 – Present)
- Lead the formulation and deployment of best operational practices reflecting Nurse Next Door's principles.
- Maintained oversight of compliance requirements aligned with organizational policies and standards.
- Worked alongside internal teams, discerned performance deficiencies, and advised corrective actions.
- Oversaw projects designed to boost company success through improved efficiency.
- Deliver necessary tools and resources to franchise partners, ensuring their operational efficiency.
- Help coordinate training and educational initiatives to promote consistency and compliance.
- Monitor business trends and flag potential risks or deviations from brand standards.
- Lead process improvements, ensuring continuous learning, business scalability, and system-wide enhancements.
Field Operations Supervisor at Lifelabs (2022-03 – 2025-04)
- Provide leadership at Site and ensure quality; customer care and problem resolution at the site level
- Lead, oversee and manage logistics team including hiring, onboarding, and training, scheduling and managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager
- Manage day to day operation of their area and generally plan to weekly or monthly cycles
- Supports a work environment of continuous improvement with safety as a priority
- Accountable for timely execution of all pickups/deliveries and adherence to routing guidelines while adhering to a Master Route and Employee Schedule and deploying resources on an excel basis due to unscheduled absences
- Provide insight and feedback to monthly operations and finance reports
- Able to analyze and manipulate data proficiently in excel
- Coordinate fleet repairs, annual licensing, insurance updates and adhere to maintenance schedules, investigating issues and daily variances
- Troubleshooting and repair/return activities of all hardware required for shipment management
- Support SOPs, Regulatory Compliance, Reporting and Document Control processes
Operations Superintendent at Canada Post (2016-09 – 2022-03)
- Supervise the daily operation of 5-7 supervisors & 100+ team members to ensure safe and efficient sortation, routing, and delivery of mail while upholding the highest levels of professional standards and service
- Conduct employee observations evaluations conducting practical assessments, on the job training with regards to learning and development including hands on/in class training
- Coordinate logistics, inventory and transportation with multiple shippers/carriers to ensure on time pickup and dispatches on a regional/national level professional standards and service
- Manage distribution network, and incoming international shippers dealing with customs, suppliers and multiple international carriers such as Fedex, UPS, DHL, Purolator, HKP, etc
- Conduct daily observations of employee productivity and perform investigations of abnormalities and work to improve performance
- Analyze daily productivity reports to determine problems and trends, and share plus analysis and results with the team and managers
- Produce reports, resolve related data issues, and perform other administrative tasks associated with a team leader role
- Promote good relations with external stakeholders such as bargaining unit representatives, contractors, customers and the general public
Client Relationship Manager at Jaguar Land Rover Richmond - Cowell Auto Group (2016-04 – 2016-09)
- Managed 200+ client accounts to provide exceptional customer service and rapport
- Oversaw numerous administrative duties including clerical, financial and assistance with managerial roles (e.g., payroll, scheduling, training, audits)
- Gathered relevant information from a variety of sources, including over the phone, in person, and by reading and interpreting information, to answer phone inquiries in accordance with customer priorities
- Organized, prioritized, and processed a high volume of incoming customer vehicle issues with frequent interruptions to meet changing business priorities and time demands
- Explained information in a professional manner, both orally and in writing, to supervise service and valet department staff
- Built and maintained rapport with a variety of individuals, including those that are insensitive or in difficult circumstances, to service operations or concerns posed by customers
