Pennie

Well-organized and detail-oriented individual, with extensive experience in the administrative and customer service industries, as well as managerial roles within these fields. Excellent interpersonal communication skills and ability to develop positive relationships with others.

Customer Service - Petro Canada - Lamont, AB

(2023-04 - 2024-11)

• Provided friendly and professional customer service for a high-volume convenience store
• Conducted accurate cash handling, including opening and closing the till and store every shift, receiving payments, and end-of-day shift reports
• Acknowledged and resolved customer complaints and issues as they arose
• Keyholder position; responsible for store opening and closing duties

Caregiver - Personal Residence - Boston, USA

(2018-04 - 2022-12)

• Provided a range of caregiving activities for a senior with dementia, including feeding and meal preparation, driving to and from appointments, light housekeeping activities, bathing and other personal care, and facilitating social activities

Administrative Clerk - CIPC - Vegreville, AB

(2011-03 - 2018-03)

• Provided a wide range of administrative duties at Citizenship and Immigration Processing Centre, including preparing files for further processing
• Ensured applications were filled out accurately and included all the necessary documentation for the interview
• Conducted and submitted police record checks

Store Manager - the Bargain Shop - Vegreville, AB

(2008-07 - 2010-09)

• Managed a large discount store, with departments including grocery, clothing, hardware, housewares, and shoes
• Conducted operations in a fast-paced environment with tight deadlines, while ensuring attention to detail
• Managed a staff of 12, including recruitment, hiring, training, and performance evaluations, and resolved any issues as they arose
• Coordinated and evaluated daily operations, including managing finances, scheduling of employees, and arranging for building maintenance as needed

Store Manager - Fas Gas - Vegreville, AB

(2005-09 - 2008-07)

• Managed a fast paced 24-hour fuel center, including the fast food area where subs and sandwiches were prepared
• Coordinated business logistics, such as managing a 24-hour schedule, processing payroll, overseeing paperwork and bank deposits, managing fuel and store inventory, and troubleshooting any issues in a quick and efficient manner

Administrative Assistant - Service Canada - Edmonton, AB

(1990-10 - 2005-09)

Worked in various departments on assignments within HRDC, including:

• Service Canada - Employment Insurance (applications for Employment Insurance, Social Insurance numbers)
• Accounting – reconciling large accounts (airline tickets, travel), issuing Emergency Disability funds for people waiting for application approval, and working in Microsoft Office and other Government computer programs

Business and computer courses