Dear Recruiter,
Korban Limited – Pharmaceuticals and General - Lagos
CUSTOMER EXPERIENCE MANAGER - Sept. 2010 – Nov. 2022
- Professionally activated fifty business accounts within the first six weeks of operations
- Daily inbound call handling, responding to clients’ inquiries with efficiency.
- Sent emails to customers and carriers and documented cases accordingly.
- Outbound call managers - feedback on customers and prospect inquiries.
- Showed empathy with attention whilst attending to customers.
- Demonstrated diplomacy, negotiating with customers in reaching a satisfactory resolution.
- Displayed high dynamism, and great listening skills while attending to customer concerns.
Korban Ltd – Retail, Lagos
CUSTOMER SERVICE EXECUTIVE - Aug. 2006 – Sept. 2010
- Exceeded 100 inbound call receipts daily, directing them to designated teams in the call center.
- Maximize upselling opportunities from feedback by redefining aftersales procedures.
- Greeted customers to facilitate services, determined service needs, and accurately input orders into electronic systems.
- Assisted approximately 95 customers each 8 hours shift, on inbound duties requests.
- Escalated customer concerns, store issues, and inventory requirements to supervisors.
- Exceeded revenue targets by promoting packages and device options to customers.
- Confidentiality of every communication during service hours.
- Upselling duties - regarding package and billing issues.
Visafone Limited, (Defunct) Victoria Island, Lagos
CUSTOMER SERVICE EXECUTIVE - Jul. 2004 – Jul. 2006
- Inbounds calls handling.
- Showed excellent tact in approach whilst establishing trust relationships with customers.
- Answered questions about company products and services accordingly.
- Carried out some technical support duties as may be required.
- Multi-tasking on team assignments toward achieving organizational desired goals.
- Built customer loyalty with effective solution offerings.
- Documented conversations with customers to track requests, problems, and solutions.
Chevron Nig Plc – Clinic, Gbagada, Ltd
CUSTOMER SERVICE ASSOCIATES - Sept. 2002 – Jun. 2004
- Inbound and outbound calls handling.
- Updated facility database by inputting information from each call.
- Created ways to deliver excellent customer service to problematic customers.
- Processed and tracked customer claims to ensure claims are resolved timely.
- Monitor customer satisfaction levels and develop methods for increasing them.
Omega Bank Plc, (Defunct) Victoria Island, Lagos - Nigeria
CUSTOMER SERVICE MANAGER - Jan. 2002 – Aug. 2002
Handling Inbound and outbound calls with outbound follow-up reply to all inquiry calls.
Handling and updating the facility database by inputting information from each call.
Nigerian Army Reference Hospital, Yaba, Lagos
GENERAL SERVICE OFFICER (INTERNSHIP) - Jan. 200I – Dec. 2001
- Designed and implemented customer service recovery modus operandi.
- Maintained customer information with a reduced turnaround time for correspondence.
- Schedule inter and intra-state customer deliveries.
- Maintained patient confidence by keeping medical confidential.
- Deliver prompt and professional solutions for customer inquiries via email and phone.
