Prashansa Bhardwaj
Customer-focused hospitality and operations professional
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About
Customer-focused hospitality and operations professional with 7+ years of experience across food service supervision, hotel operations, and software implementation management. Experienced in managing high-volume environments, leading teams, ensuring food safety compliance, handling inventory, and delivering excellent customer service. Strong background in hospitality operations combined with implementation and training experience in hotel PMS and POS systems.
Skilled in multitasking, problem-solving, team leadership, and maintaining operational efficiency in fast-paced settings.
Experience
Food Service Supervisor - Triple O's - Abbotsford, British Columbia, Canada
(2025-08)
- Supervise daily operations across drive-thru, dine-in, and kitchen areas in a high-volume fast-paced environment.
- Ensure food safety, hygiene, and quality standards are consistently maintained.
- Support kitchen operations during peak hours to maintain efficient workflow and customer satisfaction.
- Handle food ordering, stock monitoring, and inventory management.
- Train and support team members while maintaining strong customer service standards.
Implementation Manager - Enterprise Hotelogix - India
(2023-08 - 2025-05)
- Managed end-to-end PMS, POS, and Channel Manager implementations for hospitality clients.
- Conducted client onboarding and training sessions to support successful system adoption.
- Coordinated with cross-functional teams to resolve operational and technical issues.
Guest Service Associate to F&B Executive - The Suryaa New Delhi - India
(2017-10 - 2023-07)
Progressed from Guest Service Associate to F&B Executive within a luxury hotel environment.
- Supervised food and beverage operations while ensuring high service and hygiene standards.
- Trained staff, supported inventory management, and handled guest service operations.
- Assisted in maintaining smooth operations during high-volume service periods.
Education
Bachelor's - Tourism Management - Indira Gandhi National Open University
Diploma - Hospitality & Travel Management - Frankfinn Institute
