Qaaenaat Kapil

Client onboarding and customer success professional with 5+ years of experience in client-facing roles across digital marketing, CRM, and customer experience. Skilled in client relationship management, website implementation, project coordination, digital integrations, and cross-functional collaboration.

Onboarding Specialist at Webware AI (2026-07 – Present)

• Lead client kickoff and discovery calls to identify website, digital, and onboarding requirements.
• Conduct platform tours and guide clients through key features, tools, and workflows.
• Support clients in adopting new software and digital tools, ensuring a smooth transition.
• Recommend website features, functionality, structure, and layout based on client goals.
• Manage onboarding timelines and coordinate with internal teams to launch websites within 30 days.
• Support social media and third-party integrations, including Meta.
• Maintain detailed CRM records, including requirements, updates, action items, and client communications.
• Coordinate handoffs with delivery and account management teams to ensure continuity.
• Serve as the primary client contact throughout onboarding, resolving questions and managing expectations.

Supervisor at Tim Hortons (2024-10 – 2026-07)

• Supervised daily store operations to ensure smooth workflow and compliance with brand standards.
• Led, trained, and supported team members to deliver consistent customer service.
• Managed shift scheduling, task delegation, and staff performance during peak hours.
• Handled customer inquiries, administrative tasks, POS transactions, and end-of-day reconciliations.

Sales & Marketing Admin Assistant at Blade and Razor Co (2025-06 – 2025-12)

• Managed product listings, pricing, and inventory across Amazon and Etsy.
• Created marketing graphics and videos using Canva, Photoshop, and CapCut.
• Executed social media marketing initiatives to increase visibility and engagement.
• Supported B2B/B2C lead generation and day-to-day customer and administrative operations.

Marketing Analyst at KR Pulp & Papers Limited (2022-08 – 2023-09)

• Analyzed sales funnels, customer intent, and marketing KPIs to support campaign optimization.
• Compiled and analyzed data using Tableau to inform marketing decisions.
• Collaborated with sales and marketing teams to track performance across online and offline campaigns.

Business Development Manager / Admissions Advisor at Benchmark Six Sigma (2019-05 – 2022-06)

• Conducted personalized consultations to understand client goals and recommend suitable certification programs.
• Managed the end-to-end admissions process, including documentation, follow-ups, and enrollment.
• Maintained leads and client follow-ups using Zoho CRM and Salesforce.
• Consistently supported enrollment targets through consultative client engagement.

Postgraduate Certificate in Marketing: Digital Engagement Strategy – Centennial College (2024-09 – 2025-04)

Postgraduate Certificate in Marketing: Research and Analytics – Centennial College (2024-01 – 2024-08)