Ramandeep Kaur

Highly versatile, bilingual Customer Service Specialist and Operations Lead with over 5 years of experience delivering top-tier administrative support, clinical logistics, and team management. Proven track record of boosting Customer Satisfaction (CSAT) scores, optimizing daily workflows, and managing high-volume, multi-line communications in high-stress environments. Expert at problem-solving, digital record-keeping, and de-escalating customer conflicts with exceptional empathy and patience.

Restaurant Manager - A&W Restaurant - Halifax, NS

(2023-08 - 2025)

• Directed all front-of-house and back-of-house operations, ensuring 100% adherence to food safety and health codes
• Maintained a 95%+ Customer Satisfaction (CSAT) rating by directly handling escalated guest inquiries and resolution strategies.
• Recruited, trained, and mentored a team of 15+ staff members in modern customer care, upselling techniques, and POS system operations
• Reduced overall operational costs by 12% through meticulous inventory control, waste tracking, and strategic overtime management
• Spearheaded a featured-item promotion program that exceeded monthly team sales targets by up to 15%

Clinical Support - Halifax Healthcare Facility Center - Halifax, NS

(2023-08 - 2024)

Part time

• Managed critical, high-volume healthcare communications by efficiently routing emergency requests and answering nurse call bells
• Coordinated patient flow across multiple wards, updating real-time digital status boards for admissions, transfers, and discharges
• Acted as the primary, calm point of contact for medical personnel, dispatching emergency responses and physical resources rapidly
• Inputted sensitive patient files and medical logs into centralized databases with a 99.8% data entry accuracy rate.

Customer Service Representative - Nordia - Montreal, QC

(2023-01 - 2023-08)

• Fielded 60+ inbound calls daily via an omnichannel call center software queue, answering complex account inquiries
• Investigated and settled sensitive billing disputes, service disruptions, and account adjustments to achieve a 90% First-Call Resolution (FCR) rate.
• Maintained, tracked, and updated user account logs within an enterprise CRM system to support promotional sales tracking.
• Provided specialized, highly empathetic support tailored to clients with accessibility and unique service needs

Customer Service Representative - Affinity Global

(2022-01 - 2022-11)

• Conducted high-volume incoming and outgoing calls, evaluating client needs to provide tailored product and service solutions
• Handled account financial reconciliations, processed balance adjustments, and logged detailed histories of interactions
• Achieved top-tier internal performance audit ratings for active listening, clear verbal clarity, and call quality.

Receptionist - Nova Corporation - India

(2020 - 2021)

• Owned front-desk administration, welcoming corporate guests and managing multi-executive, high-volume digital calendars.
• Structured complex travel itineraries and prepared corporate meeting logistics for management teams
• Drafted professional email correspondence, memos, and digital spreadsheets while managing file archiving systems

Diploma - Early Childhood Education - CDI College Montreal, QC

Senior Secondary Education - Medical Stream - DCM International School India