Ranmeet Kaur
Customer service representative
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About
Hello,
My name is Ranmeet kaur, and I am thrilled to have the opportunity to interview for the customer service representative position at York University.With over 2 years of experience in customer service, I have developed a strong passion for helping customers find solutions and ensuring they have a positive experience with the organisation.I excel in handling customer inquiries with empathy and efficiency, and I am adept at managing high-volume environments while maintaining a keen attention to detail.
Experience
Central Bank of India(customer service representative) :
*Resolve customer technical issues.
*Open personal and business accounts.
*Maintaining existing accounts to increase customer satisfaction and meeting all procedural requirements.
*Improved customer satisfaction through personalized follow-ups and efficient issue resolution.
*Data entering and customer record maintenance.
*Oversee and assist with assigned audits and reporting to the customer service representative.
*Lead provision of exceptional customer service and proactively refers bank products based on customer needs.
*Conducted balance transfers, cash advances, and credit limit increases in compliance with bank policies and procedures.
Education
Bachelor's from Delhi University.
