Roman Nijjar

IT professional with 6+ years of experience optimizing critical infrastructure, currently supporting federal security compliance and cloud operations at the Prince Rupert Port Authority. Combines a disciplined "zero-downtime" mindset with a focus on prevention over reaction — implementing rigorous documentation and root-cause solutions that permanently reduce support ticket volume. Bridges the technical-creative divide, drawing on a background in narrative strategy and creative media to translate complex technical risk into clear, actionable strategy for stakeholders.

Systems Administrator - Prince Rupert Port Authority - Vancouver, B.C.

(2025-07)

Support the administration of critical IT infrastructure for a federal port authority, contributing to the stability of logistics and trade systems. Collaborate with the operations team to maintain cloud environments, network security, and data compliance for 120+ staff.

• Remediated a High-severity shared file-structure vulnerability, risk-rated under NIST SP 800-30, identified in the organization's annual contracted penetration test (Mirai Security, 2025), securing data access for 120+ users.
• Developed and organized the organization's central SOP repository, cutting Tier 1 support tickets by empowering staff with standardized self-service solutions.
• Maintained backup verification protocols and assisted in disaster recovery testing to ensure business continuity in a high-security environment.

IT Support Specialist - Resilient IT - South Surrey, B.C.

(2021-11 - 2025-06)

Served as primary technical advisor for 15+ corporate clients, managing the full IT lifecycle. Directed a team of 4 technicians to ensure SLA compliance and efficient service delivery.

• Designed and implemented comprehensive training initiatives for new hires, enhancing troubleshooting skills and reducing escalations by 50%, driving client retention.
• Boosted client retention by 25% by serving as the key advisor for service delivery and technical consulting.
• Conducted client consultations to identify pain points and develop tailored IT solutions, contributing to a 15% increase in upsold services and strengthening business relationships.

Creative Media & Narrative Strategy - Freelance - Lower Mainland, B.C.

(2019-05)

Freelance production focusing on audio engineering, narrative strategy, and broadcast technology.

• Utilize expert proficiency in Digital Audio Workstations and signal flow logic to design high-fidelity setups for music, podcasting, and performing.
• Develop conversational frameworks and editorial structures to sharpen articulation and communicate complex ideas effectively.

Systems Technician - Simon Fraser University

(2020 - 2021)

Bachelor of Technology - Information Technology - Kwantlen Polytechnic University