Ruben Quintero

Ruben is skilled in the IT industry with experience that includes troubleshooting, operating systems, networking services, and IT security. He is known to be a good team player by supporting his colleagues. In addition, he provides solid customer service. Ruben takes the initiative in problem-solving, prioritizing tasks, and being well-organized.

Volailles regal inc, Laval, QC January 2021 – Present

Chicken butcher

• Responsible to cut whole chicken, chicken breast, chicken wings, chicken leg, chicken thigh, chicken fillet and whole turkey for the packaging line.
• Accomplish the quality standards of the different courteous of all the products.
• Giving training for new chicken butcher.
• Following company policies and compliance to safety, hygiene and quality regulations.

Head Chef

• Kitchen manager cleaning, line cook and prep cook.
• Giving training for new cooks.
• Oversee restaurant procedures.
• Company policies and ensure compliance to safety, hygiene and quality regulations.
• Responsible for preparing the entire menu, receiving good feedback for the improvement of the food.

Technical Support Analyst

• Troubleshooting: perform all type of problem relating to the IT department as installation of hardware and software, upgrading and maintaining of all the equipment’s and operating system, networking configuration to the printers and computer.
• Networking Configuration: making sure all the equipment were connected and configured to the LAN. Satisfy the security protocol in the proxy and in the network.
• PC Maintenance and Upgrading: installation and updating of new and old hardware of the computer. Doing physical cleaning and regular check it that all the equipment were in good condition. Keeping documentation of all the equipment that go in and out of the IT department.
• Operating Systems: installation of all different tools, system and software administrative used by the company as profit, Windows 7 and 8. Perform the right configuration to the operating system to give remote access to the domain.
• Technical Support: receiving phone call to give IT support to all the employee of the company, if necessary occasionally going to their workstation, documenting and updating the technical issue through a ticket system and giving back phone call to the employee to check if the problem were solved. Creation, modification of new user and reset of password through active directory.
• Services Maintenance and Upgrading: occasionally giving checkups to the main MySQL services making sure everything were good.

Bachelor’s Degree in Computer Engineering, University of Fermín Toro - 2016

Google IT Support Specialization - 2023