Ruchika Gupta

Working as a Business analyst having 10+ years of experience in Telecom, Digital, Health Insurance, Retail experience.

Proficient in requirement analysis, process flow diagramcreation, and strategic planning.

• Conducting meetings such as requirement kick-off, joint application development/design, and technical kick-off meetings with business, stakeholders, and third-party vendors.
• Involved in writing agile user stories as well as following other Agile/Digital BSA practices.
• Experience in AppDynamics for visualizing, monitoring application component, performance updates.
• Providing solution to the impacted applications while implementing new platform and establishing seller channels into existing ecommerce platform in terms of expanding product offering, product assortment and enabling the discovery of new items.
• Experience in Telecom (Billing, Retail and Digital)Insurance, and Finance domain.
• Experience in Agile and Waterfall methodologies.
• Analyze data and processes to determine the existing state and problems of internal business functions.
• Experience in managing a full product lifecycle using formal tools and processes.
• Worked on process flow diagram for inventory management like how the data flows from Net Cracker to CPE(Customer Premises Equipment) and then ERP (Enterprise Resource Planning).
• Experience in cloud integration using Amazon Web Services.
• Proficiency with a variety of API software testing tools such as Fiddler, SOAPUI and Postman.
• Involved in using Splunk software for monitoring and analyzing data.
• Experience in preparation of user test procedures and conducting user acceptance testing/production testing.
• Vast experience in Marketplace platform and Salesforce platform.
• Expertise in different tracking tools e.g., JIRA, Rally, SQIM, and Test rail.
• Experience in SAP Hybris, Content Management System,Contentful, HMC and Product Management System.
• Experience in Iterative/Agile- Sprint environments, complete Software Development Life Cycle (SDLC) process in analysis, design, development, testing and maintenance of software.
• Possess excellent leadership skills with ability to adapt quickly to latest technology trends.
• Quick learner and excellent team player as well as individual player, ability to meet tight deadlines and work under pressure.

Masters in Computer Application