Rukhsar

Cybersecurity-focused IT professional with a background in software development, application security, and technical support.

Talent

TorontoMember since June 7, 2026

Microsoft Defender/EDRSecurity monitoringAlert/incident analysisWindows Event LogsLinux logs/securityIDS/IPSWiresharkVulnerability scanningPhishing analysisMalware/ransomware conceptsIAMActive Directory conceptsOktaJWTOAuth 2.0RBACLeast privilegeAuthenticationAuthorizationSecure codingTCP/IPNetwork securityFirewallsVPN conceptsWindowsLinuxTroubleshootingLog analysisJavaScriptTypeScript

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Microsoft Defender/EDRSecurity monitoringAlert/incident analysisWindows Event LogsLinux logs/security

About

Cybersecurity-focused IT professional with a Computer Science background and experience in software development, application security, technical troubleshooting, and customer support. Strong problem solver with a developer’s understanding of how applications, APIs, databases, and security controls work together, complemented by hands-on cybersecurity training and projects.

Experience

Full Stack Developer at Paper & Co. (2022-01 – 2023-12)

Developed and supported React/Node.js applications, REST APIs, and PostgreSQL data workflows while troubleshooting issues across frontend, backend, authentication, and database layers.
Investigated production defects using Sentry, Postman, application logs, API responses, and SQL queries; identified root causes, implemented fixes, and validated resolution.
Implemented and supported authentication, authorization, roles/access controls, Okta, JWT, OAuth 2.0, and RBAC-based workflows, applying least-privilege and secure-development principles.
Created Jest unit/component tests, contributed Cypress end-to-end coverage, and supported CI/CD and staged releases using feature flags and production monitoring.
Collaborated with QA, engineering, and support stakeholders to document issues, communicate findings, resolve customer-impacting problems, and escalate when required.

Customer Support Representative at Gatestone & Co. (2016-01 – 2018-12)

Resolved customer account, access, and service issues in a financial-services environment, documenting findings and handling sensitive information under defined processes.
Managed high-stress customer interactions, investigated problems, communicated resolutions clearly, and escalated cases with detailed context when additional support was required.

Technical Support Specialist (SME) at Teleperformance (2014-01 – 2016-12)

Investigated escalated application, account, connectivity, and system incidents through structured troubleshooting, documented resolution steps, and supported timely escalation.
Served as a subject-matter resource for complex technical issues and created support documentation to improve consistent problem resolution across the team.