Rukhsar

Cybersecurity-focused IT professional with a Computer Science background and experience in software development, application security, technical troubleshooting, and customer support. Strong problem solver with a developer’s understanding of how applications, APIs, databases, and security controls work together, complemented by hands-on cybersecurity training and projects.

Full Stack Developer at Paper & Co. (2022-01 – 2023-12)

• Developed and supported React/Node.js applications, REST APIs, and PostgreSQL data workflows while troubleshooting issues across frontend, backend, authentication, and database layers.
• Investigated production defects using Sentry, Postman, application logs, API responses, and SQL queries; identified root causes, implemented fixes, and validated resolution.
• Implemented and supported authentication, authorization, roles/access controls, Okta, JWT, OAuth 2.0, and RBAC-based workflows, applying least-privilege and secure-development principles.
• Created Jest unit/component tests, contributed Cypress end-to-end coverage, and supported CI/CD and staged releases using feature flags and production monitoring.
• Collaborated with QA, engineering, and support stakeholders to document issues, communicate findings, resolve customer-impacting problems, and escalate when required.

Customer Support Representative at Gatestone & Co. (2016-01 – 2018-12)

• Resolved customer account, access, and service issues in a financial-services environment, documenting findings and handling sensitive information under defined processes.
• Managed high-stress customer interactions, investigated problems, communicated resolutions clearly, and escalated cases with detailed context when additional support was required.

Technical Support Specialist (SME) at Teleperformance (2014-01 – 2016-12)

• Investigated escalated application, account, connectivity, and system incidents through structured troubleshooting, documented resolution steps, and supported timely escalation.
• Served as a subject-matter resource for complex technical issues and created support documentation to improve consistent problem resolution across the team.

Bachelor of Computer Science – Gujarat Technological University

Diploma in Full-Stack Web Development – Concordia University