Rushika Salunke

Customer-centric banking professional with more than 5 years of experience in financial operations, compliance, and transaction processing. Experienced in customer onboarding, KYC document review, payment processing, reconciliation, and compliance. Proven track record of ensuring accuracy in financial transactions, handling documentation with high levels of detail, and assisting in audit and compliance processes.

Effective communicator with experience in coordinating with banks, suppliers, and customers for smooth service delivery. Looking to apply compliance expertise and transaction processing skills in a customer-centric banking position in Canada.

Senior Manager- Operations at A. TREDS LTD (Subsidiary of Axis Bank) (2018-08 – 2025-01)

Handled operations, client and supplier onboarding, KYC compliance, transaction processing, and financial operations across India

• Handled the whole onboarding of clients and suppliers throughout India in accordance with RBI and KYC regulations, guaranteeing correct documentation and regulatory compliance
• Used government and regulatory databases (CERSAI, MCA, etc.) to conduct thorough KYC verification, due diligence, and risk screening of participants
• Conducted transaction monitoring to identify discrepancies, irregularities, and potential risk indicators
• Handled daily financial transactions with a high degree of accuracy, including settlement processing, overdue tracking, repayments, and disbursements
• Collaborated with banking partners to process and oversee NACH debit mandates, guaranteeing prompt registration, verification, and settlement of payment concerns
• Maintained accurate records and databases of customer mandates and financial transactions
• Arranged for seamless transaction processing and problem solving by coordinating with sponsor banks, purchasers, and suppliers
• Assisting in paperwork, reconciliation reports, and compliance records to aid in internal and external audits for the company
• Monitored daily MIS dashboards to track transaction volumes, settlement status, and operational performance
• Worked together with IT teams to increase operational efficiency and system processes
• Headed the Video KYC (VKYC) process's deployment and operational configuration in accordance with legal requirements
• Held authorized signatory power for signing of Master Agreements between atreds, Buyers, Sellers, and financier

Customer service representative at Axis Bank (2018-06 – 2018-08)

Provided customer service support for banking inquiries, complaint resolution, and transaction handling

• Handling calls from customers with banking questions about transactions, billing, services, and general concerns; helping to resolve merchandising complaints
• Proactively engaged client education in order to comprehend their demands and provide effective answers
• Root cause analysis and service recovery were used to address complaints in order to keep current clients experience and grow the clientele and also used search tools and navigated through several computer programmes and systems to locate consumer information
• Handled HNI client base inquiries related to financial transactions and credit cards with exceptional professionalism and enthusiasm
• Responsible for handing the cash transactions such as deposits, withdrawals, fund transfers, and cheques bill payment processing accurately

Master of Commerce in Banking & Finance – University of Mumbai (2016-06 – 2018-05)

Bachelor of Commerce in Banking & Insurance – University of Mumbai (2013-07 – 2016-04)