Sabbirul Islam
Customer-focused professional with 13+ years of experience
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About
Customer-focused professional with 13+ years of experience working with international brands, customers and cross-functional teams, with strong communication, teamwork and problem-solving skills. Currently pursuing an M.Eng. at the University of Manitoba, seeking a sales associate role at MARK's to deliver excellent customer service with reliability and a positive attitude.
Experience
Sales associate at Yellow (A fashion retail brand in Bangladesh) (2013-09 – 2016-09)
- Delivered personalized customer service by understanding customer needs and suitable products.
- Assisted customers with product selection, sizing, styling, and product-related inquiries to create a positive shopping experience
- Maintained merchandise presentation and visual merchandising standards to support an attractive and fashion-forward sales floor.
- Organized, replenished, and coordinated merchandise to ensure product availability and an organized shopping environment.
Senior Merchandiser at BESTSELLER United China Ltd (2021-07 – 2026-09)
- Worked with buyers, suppliers to understand requirements and deliver products according to quality, price and timing expectations and built strong professional relationships with buyers
Production Merchandiser at Next Sourcing & Services Ltd (2018-11 – 2021-06)
- Coordinated production execution, capacity planning and time-and-action plans in a high-volume apparel business.
Assistant Merchandiser at Debenhams Bangladesh Liaison Office (2016-09 – 2018-11)
- Coordinated sample development, quotations and time-and-action plans while communicating with buyers and suppliers.
Merchandiser at Meghna Knit Composite Ltd. (2015-10 – 2016-09)
- Reviewed design packs, supported sample development, quotation, price negotiation and order execution.
Assistant Merchandiser at Northern Fashion Ltd. (2014-04 – 2015-09)
- Supported sample development, time-and action planning and order execution.
Education
M.Eng. in Biosystems Engineering – University of Manitoba (2026-09)
Post Graduate Diploma in Garment Business – Institute of Business Administration (2023 – 2023)
BSc in Textile Engineering – Bangladesh University of Textiles (2014 – 2014)
