Sahil

Operations and sales professional with 10+ years of experience leading logistics, procurement, and business operations. Proven track record of improving efficiency, reducing costs, and managing end-to-end workflows in fast-paced environments. Strong leadership, vendor negotiation, and problem-solving capabilities.

Operations Manager at Trucking Business (2011-01 – 2021-12)

Managed full-cycle operations, resource allocation, and process optimization for a trucking business over 10+ years

• Managed full-cycle operations, resource allocation, and process optimization for a trucking business over 10+ years
• Oversaw scheduling, dispatch, and route planning for 15–25 drivers, ensuring efficient use of time, fuel, and equipment
• Improved operational efficiency by 15–20% by streamlining workflows and reducing delays
• Managed budgeting, cost control, and financial planning to maintain profitability
• Coordinated purchasing and vendor relationships, negotiating contracts and reducing expenses
• Implemented structured processes for scheduling, maintenance, and daily operations
• Ensured compliance with safety regulations, HR practices, and employment standards
• Handled hiring, onboarding, and performance management of drivers and staff
• Resolved operational and customer service issues, maintaining strong client relationships
• Utilized Excel for tracking expenses, scheduling, and reporting, improving decision-making

Sales & Business Consultant at Self-Employed (2022-01 – Present)

Provided guidance on operations management, process improvement, and strategic planning to small businesses

• Provided guidance on operations management, process improvement, and strategic planning to small businesses
• Analyzed business workflows and implemented solutions that improved efficiency by 10–20%
• Assisted clients in resource planning and cost optimization, reducing unnecessary expenses
• Supported development of basic reporting systems using Excel for better business insights
• Advised on customer service strategies to improve client satisfaction and retention
• Built strong client relationships through clear communication and problem-solving

Head of Sales at Apple (2008-01 – 2010-12)

Led daily operations of the sales team, ensuring performance targets and service standards were met

• Led daily operations of the sales team, ensuring performance targets and service standards were met
• Supervised and trained a team of 8–12 employees, supporting development and productivity
• Strengthened customer service processes, improving overall customer experience
• Coordinated with cross-functional teams to improve operational flow
• Monitored performance metrics and prepared reports using Excel
• Assisted in implementing sales strategies aligned with business goals

Master of Business Administration in Marketing & Management – Humber College

Bachelor's Degree in Business