Sahr Mondeh

Skilled in customer service and fluent in French, with strong communication and multitasking abilities. Proven experience in fast-paced environments ensuring customer satisfaction and efficient operations. Eager to leverage talents in a new role to contribute to a team and enhance service delivery.

DINING ROOM SERVER at STERLING HOUSE (2025-09 – Present)

• Demonstrated excellent customer service skills.
• Greeted guests and provided friendly service with a smile.
• Aided in daily operations, ensuring compliance with health and safety regulations.
• Provided knowledgeable menu advice to residents.
• Ensured accuracy of orders by verifying contents of order tickets.
• Utilized proper food handling techniques and procedures.
• Communicated effectively with co-workers, management, and other departments.

FRONT DESK STAFF at STERLING HOUSE (2025-08 – Present)

• Greeted and checked-in guests promptly, courteously and efficiently while providing exceptional customer service.
• Responded to inquiries regarding availability of rooms, rates, and accommodations.
• Resolved guest and resident complaints quickly and effectively while maintaining high levels of customer satisfaction.
• Handled cash, card, and cheque transactions.
• Answered phone calls, taking messages, or transferring calls as needed.
• Interacted kindly with residents, offering assistance and support.
• Received and processed sensitive medical records.
• Communicated regularly with supervisors to update them on any changes or problems encountered during shift.
• Performed administrative tasks such as filing documents, photocopying, and faxing paperwork.
• Tracked inventory of supplies used for front desk operations daily.
• Contacted emergency services during various medical emergencies.

CONCESSION SALES STAFF at DAKOTA COMMUNITY CENTRE (2023-03 – 2023-10)

• Demonstrated excellent interpersonal communication skills to build relationships with customers and colleagues.
• Delivered customer service in a fast-paced environment.
• Handled transactions efficiently; ensuring accuracy when processing payments from customers.
• Prepared and served food orders efficiently.
• Performed daily store operations tasks such as stocking shelves and balancing the cash register drawer.
• Prepared large quantities of food items according to recipes or specific customer orders.
• Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.

STOCKER AND LINE MEMBER at ST MARY'S FOOD BANK (2018-09 – 2020-03)

• Assisted clients in selecting food items.
• Provided assistance with locating items.
• Organized and stocked food items.
• Assisted in unloading trucks, checking in merchandise, and transporting products to appropriate locations within the establishment.

USHER at CAC REHOBOTH CHRISTIAN CENTRE (2017-01 – 2020-03)

• Greeted guests and answered questions in a friendly, professional manner.
• Assisted with seating arrangements and maintained order during services.
• Collaborated closely with other Ushers to ensure smooth event flow.
• Maintained order and ensured adherence to safety rules.

Bachelor of Commerce – I.H. ASPER SCHOOL OF BUSINESS (2028-04)

HIGH SCHOOL DIPLOMA – COLLÈGE JEANNE-SAUVÉ (2024-06)