Fatima Yaheya
English and French bilingual speaker seeking for employment where her skills in customer service and teamwork can be utilized
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About
Excellent verbal and written communication skills, able to effectively resolve problems and conflict to ensure positive relationships are maintained. Able to prioritize work schedule, organize workload, and focus on completion of tasks.
Physically fit: can handle physical tasks, stay on foot for long periods and lift heavy items safely.
Quick learner: able to grasp new work procedures, trainings, and policies quickly and effectively. Flexible schedule, able to work days, evenings, weekends, and come in for last minute shifts.
Experience
Youth Supervisor at Camp de Rêve (2025-06 – 2025-08)
- Supervised youth through daily recreational and educational activities
- Provided support, mentorship, and encouragement to help youth build confidence and social skills
- Answered questions and addressed concerns from participants in a respectful manner
- Monitored attendance and ensured participants followed camp rules and safety procedures
- Assisted in organizing activities, and group events to promote teamwork and engagement
- Worked collaboratively with other staff to ensure the smooth operation of camp programs
- Demonstrated strong communication, leadership, problem-solving, and customer service skills
Childcare Assistant at École Christiane Lespérance (2022-11 – 2023-06)
- Supervised a number of children and tailored services to fit their unique need(s) and capacity
- Instructed on health and hygiene habits on a regular basis; assisted children using the washroom
- Prepared meals and snacks; ensured any dietary restrictions are carried through
- Facilitated and planned leisure activities to boost socialization and other interpersonal skills
- Assisted with nap time to ensure children get some rest through the day
- Collaborated with other staff for a smooth flow of operations and assisted them as needed
- Communicated with parents about daily progress and shared any concerns respectfully
Childcare Assistant at Space Pour Grandir (2022-06 – 2023-08)
- Supported children with their daily activities and provided ongoing emotional support as needed
- Handled any challenging situations with ease through a non-judgmental approach and a friendly demeanor to ensure positive relationships are maintained
- Assisted with daily activities like preparing meals, facilitating games, and making art and crafts
- Performed various cleaning duties to ensure the space is neat and tidy at all time
Gardener at Market Centre (2021-06 – 2021-08)
- Performed various gardening duties at various residence to maintain a pleasant landscape
- Handled tools and equipment safely to perform a number of tasks
- Maintained the overall cleanliness for an exceptional customer experience
Education
Grade 12 – College Louis Riel (2025)