Samriti Bhalla

Results-driven and empathetic Logistics & Customer Service Professional with over 4 years of specialized experience in dispatch coordination, route optimization, and supply chain support within the transportation industry. Supported by over 6 years of total professional experience in fast-paced customer service and administrative environments. Proven track record of leveraging specialized enterprise systems (AS400, Axon) to optimize workflows, resolve complex customer inquiries, and streamline billing processes.

Expertise in real-time asset monitoring using Samsara and Fleethunt GPS tracking platforms, alongside US cross-border documentation (ACE/ACI manifests).

Customer Service Representative / Dispatcher at GLS Canada - Rosenau Transport (2025-08 – Present)

• Engineered solutions for complex customer inquiries, utilizing proactive communication to maximize satisfaction and resolve escalations.
• Managed accurate order processing, shipment tracking, and returns by expertly navigating AS400 systems to ensure seamless service delivery.
• Accelerated team onboarding by actively training new hires on corporate customer service standards, workflows, and operational policies.
• Coordinated load scheduling and meticulously maintained critical documentation for driver assignments, deliveries, and communication logs.
• Updated client web portals with real-time shipment milestones, delivery confirmations, and estimated times of arrival (ETAs).
• Collaborated closely with dispatch and warehouse teams to maintain high-quality, reliable, and on-time service standards.

Customer Service Specialist / Dispatch at APPS Cargo Terminal (2025-03 – 2025-07)

• Expedited logistics activities, including route planning, obtaining shipping rates, and negotiating competitive terms with third-party service providers.
• Monitored real-time driver locations via GPS tracking systems, dynamically updating routes to maximize fuel and time efficiency.
• Capitalized on sales opportunities by negotiating rates directly with clients, strengthening key customer accounts, and boosting terminal revenue.
• Administered workflow optimization by creating, reviewing, and managing high-volume work orders and digital TMS entries.
• Cultivated strong cross-departmental relationships to ensure strict adherence to precise client requirements and shipping timelines.

Payroll and Billing Administrator at Peak Logistics / Syndicate Transport (2024-10 – 2025-02)

• Audited and processed complex freight invoices, accurately calculating ancillary shipping costs, fuel surcharges, and accessorial fees.
• Resolved systemic billing errors and account discrepancies rapidly, safeguarding revenue and protecting client relationships.
• Oversaw the corporate payroll database, accurately calculating driver salaries, hourly wages, benefits, and statutory deductions.
• Maintained pristine financial records of client payments and ledger details, ensuring full compliance with internal accounting standards.
• Reviewed driver wait times to calculate and apply appropriate customer detention fees and layover charges.

Dispatch Coordinator at Peak Logistics / Syndicate Transport (2023-01 – 2024-10)

• Served as the primary liaison between brokers, carriers, and corporate clients, providing real-time shipment status updates and ETA tracking.
• Optimized fleet routing and logistics scheduling, tracking asset coordinates via GPS to minimize transit delays.
• Processed and verified inbound broker rate confirmations, cross-referencing load data before final system entry.
• Executed daily administrative workflows, managing high-volume email pipelines, scheduling delivery appointments, and compiling detailed dispatch reports.

Logistics & Dispatch Coordinator at Freightways Inc. (2020-09 – 2022-12)

• Coordinated regional and cross-border freight movements, ensuring strict compliance with customs regulations, delivery windows, and safety protocols.
• Managed US cross-border manifest compliance by accurately preparing and submitting ACE (Automated Commercial Environment) and ACI (Advance Commercial Information) e-manifests.
• Utilized Axon software to dispatch loads, track shipments, update delivery statuses, and maintain precise trip manifests.
• Conducted daily yard checks and maintained an updated database inventory of available trailers and equipment resources.
• Communicated consistently with drivers, customs brokers, and clients to proactively resolve border delays and route deviations.
• Maintained clean administrative records, processing driver logs, bills of lading, and delivery receipts for the billing department.

Customer Service Team Member at Tim Hortons (2019-11 – 2020-09)

• Delivered fast, accurate, and friendly front-line customer service in a high-volume, time-sensitive environment.
• Handled cash and electronic point-of-sale (POS) transactions precisely, ensuring the balanced reconciliation of daily register receipts.
• Maintained strict adherence to food safety, hygiene, and workplace cleanliness protocols to ensure a safe environment for guests and staff.
• Multi-tasked efficiently between order taking, food preparation, and inventory restocking during peak drive-thru and front-counter rushes.

Post-Graduate Diploma in Office Administration & Health Services – St. Clair College

Bachelor of Business Administration in Business Administration – DAV University