Sania Rasool

Reliable, detail-oriented, and customer-focused professional seeking a position in customer care, front desk administration, or retail support. Brings a strong background in active listening, problem-solving, and team coordination to deliver excellent service and maintain smooth daily operation

Health & Wellness Support at YMCA (2025-06 – 2025-10)

• Guided facility members on wellness resources, equipment usage, and fitness class options.
• Supported front-desk administrative tasks, participant check-ins, and program registrations.
• Assisted instructors with class setups and equipment safety checks.

Server at Espresso (2023-01 – 2023-10)

• Provided friendly guest service, explained menu options, and recorded food/beverage orders accurately.
• Maintained workspace cleanliness and strictly followed food safety and sanitation guidelines.
• Handled customer requests and dietary preferences efficiently in a fast-paced setting.

Customer Care Representative at Imtiaz Supermarket (2022-06 – 2022-12)

• Handled high volumes of customer inquiries via phone, email, live chat, and social media promptly and professionally.
• Processed product returns, exchanges, order status checks, and refunds in adherence to store policies.
• Resolved customer complaints effectively through attentive listening and patient de-escalation.

Doctor of Physical Therapy in Physical Therapy – Dow University of Health Sciences (2024)